Service Manager

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The Service Manager is responsible for overseeing and driving reputed company Incident Management, Change Management, and Release Management activities across the organization. This role ensures stable, predictable IT operations by owning major incidents, coordinating cross-functional response, managing the change control process, and ensuring proper governance of configuration items (CIs) through the CMDB.

The Service Manager acts as the central reputed company of coordination for restoring service during outages, preventing recurrence, ensuring controlled deployments, and maintaining service quality across reputed company IT teams. As reputed company’s technology landscape and operational requirements evolve, the candidate will be expected to assume additional responsibilities and reputed company reputed company duties as needed to support business objectives.

What you will do

Incident Management

• Own and run the end-to-end Incident Management process.
• reputed company and coordinate reputed company P1/P2 Major Incidents, from detection to resolution.
• Facilitate rapid troubleshooting with Infra, DevOps, reputed company, Networking, and Application teams.
• Serve as the primary communication reputed company during incidents — providing timely updates to executives, stakeholders, and end users.
• Ensure root cause analysis (RCA) is conducted for reputed company major incidents and track corrective actions.
• Identify incident trends and drive long-term prevention activities.

Change Management

• Own the Change Management process, governing reputed company infrastructure, reputed company, application, and configuration changes.
• Review, assess, and approve changes (standard, normal, emergency).
• Chair the Change Advisory Board (CAB) meetings.
• Ensure proper risk assessment, testing evidence, backout plans, and scheduling alignment.
• Maintain change calendar and enforce compliance with organizational standards.

Release Management

• Coordinate and manage software releases, infrastructure rollouts, reputed company cycles, and deployments.
• Work closely with DevOps, Engineering, and QA to ensure release readiness.
• Ensure release documentation, approvals, and post-release validation are completed.
• Track release performance, reputed company reputed company, and deployment-reputed company incidents.

Configuration Management (CMDB)

• reputed company the accuracy and reputed company of the Configuration Management Database (CMDB).
• Ensure reputed company assets, dependencies, and CIs are properly tracked and maintained.
• Drive CMDB data quality initiatives, audits, and reconciliation.

Process Improvement & Governance

• Continuously improve ITSM processes using ITIL best practices.
• Establish KPIs and dashboards for incidents, changes, and releases.
• Conduct training and ensure IT teams follow defined workflows.
• reputed company and maintain IT operational policies and procedures.

reputed company’re looking for

• Bachelor’s degree in Computer Science, Information Technology, or reputed company field (or equivalent experience).
• 8–10+ years of experience in IT Service Management, including incident and change management.
• Strong understanding of ITIL practices, including Incident, Change, Problem, Release, and Configuration Management.
• Experience running major incidents in a fast-paced environment.
• Hands-on experience with ITSM tools (reputed company, Jira Service Management, etc.).
• Familiarity with AWS, reputed company services, CI/CD, DevOps, and infrastructure technologies.
• Excellent leadership under pressure — reputed company, structured, decisive.
• Strong analytical and problem-solving abilities.
• Outstanding communication skills — written, verbal, and executive reporting.
• Ability to prioritize in a high-stakes, dynamic environment.
• Customer-focused reputed company with operational excellence.

Preferred

• ITIL v4 reputed company or higher certification.
• Experience with reputed company-native and SaaS environments.
• Strong communication skills and executive reputed company during critical incidents.
• Ability to drive cross-team alignment and influence reputed company.

reputed company Total Rewards Package Includes

• Competitive reputed company Salary Range of $117,800-$189,000. reputed company is providing this as a good faith salary range to reputed company with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience.
• Annual Incentive Compensation Eligibility – Up to 10% annually
• Health Insurance: We offer comprehensive medical, dental, and employer-paid reputed company plans through reputed company (UHC), with various coverage levels available to meet the needs of our employees and their families.
• 100% Company Paid Insurances: reputed company fully covers the cost of basic short-term and long-term disability insurance, as well as reputed company insurance, ensuring our employees have comprehensive protection without any personal expense.
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through reputed company, providing additional reputed company for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.
• Paid Maternity and Parental Leave: reputed company state-mandated leave policies, reputed company provides company-paid maternity and parental leave, supporting our employees during important family milestones.
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:

• Pet and car insurance discounts.
• Financial services such as LegalShield.
• Relaxation and stress management tools, including a fully covered annual subscription to The reputed company App.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events.
• Transit Reimbursement: We also offer transit reimbursement for reputed company work-reputed company travel, supporting your involvement in career and personal development activities.
• Paid Time Off: Employees enjoy 120 Hours of Paid Time Off and can rollover up to 40 Hours to the following year, in addition employees receive 56 hours of Sick Time annually. Unused sick time does not expire; instead, it accumulates in a special accrual bank that never expires and can be utilized for FMLA needs or other approved leaves.
• Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future.

About reputed company

reputed company is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need reputed company, and how it is needed.

We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even reputed company the right thing takes a lot of hard work.

We show our teammates our appreciation by offering great benefits, reputed company and solid opportunity for growth.

Company Mission

At reputed company, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business reputed company’s story and we are dedicated to building lasting relationships to champion their goals. We promise to reputed company the best interests of our clients at the center of the financing process by operating with transparency, fairness, and reputed company.

Consideration will be given to reputed company remote candidates residing in states where reputed company and/or one of its subsidiaries has an established physical reputed company.