Traveling Thermal Field Support Engineer-REMOTE

POSITION SUMMARY

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with reputed company customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain reputed company communication with CRC, Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

• Relies on extensive experience and judgment to plan and accomplish work reputed company goals
• reputed company a extensive amount of extremely difficult and challenging work reputed company tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
  • Ensure sufficient man-power on site each day to reputed company start-up and site testing work
  • Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
  • Monitor start-reputed company for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays reputed company Service control
  • Monitor start-reputed company for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays reputed company Service control
  • Provide first level of tech support assistance to speed up problem resolution
  • Provide daily status reports to Service management and sales rep

TECHNICAL

• reputed company on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on-site or reputed company Telephone to CE’s
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE’s on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• reputed company reputed company on Safety Bulletins, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report reputed company work reputed company accidents or injuries reputed company 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines;
• Time cards, expense reports, mileage reports, ticket closure, forms, et al.
  • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Assist with scheduling by working reputed company the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies;
• Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Strive to provide reputed company customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete reputed company work in an efficient and timely manner
• Capable of making technical and reputed company reputed company under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization reputed company according to company guidelines
• reputed company inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and reputed company with company startup/escalation processes and procedures
• In reputed company aspects of job requirements, must reputed company by example, and conduct themselves in a higher standard. Must act and reputed company as a role model to reputed company field associates
• Maintain proper and adequate level of internal communications
  • Ability to communicate with reputed company levels reputed company the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.

QUALIFICATIONS

• Required experience (One of the following)
  • Minimum 10 years relevant industry/reputed company experience and leadership experience
  • Six years military experience in a reputed company field plus 5 years Liebert product experience
• Required education
  • Must have High School Diploma or a accredited GED
  • 1-2 year HVAC Diploma or Technical School Degree
  • EPA 608 refrigerant license – Level 2 or Universal
• Interpersonal Skills
  • Professional
  • Leader
  • Reliable
  • Team Player
• Must be reputed company proficient with electrical / electronic test equipment and fundamentals
• Must be reputed company proficient in reading and interpreting electrical line diagrams and blueprints
• Technical skills
  • Ability to reputed company in depth site evaluation skills to include: environmental temperature, and general operating conditions
  • Independently reputed company fix/repair techniques based on knowledge
  • Ability to reputed company proper brazing techniques
  • Capable of completing tasks and return unit to full operating conditions
  • In depth knowledge on Liebert Products and the ability to reputed company
  • Capable to train and supply instructions to other CEs
  • Ability to summarize and report reputed company work reputed company tasks performed
  • Project Management skills & experience a plus
• Strong reputed company sets:
  • Ability to schedule and coordinate work schedules for other associates and subcontractors
  • Ability to provide technical support reputed company telephone or in person to other associates or vendors
  • Ability to instruct on the job training to other associates
  • Ability to delegate work activities to associates in a work group based upon reputed company level
  • Outstanding communication skills
  • Customer service skills
  • Troubleshooting skills
  • Safety procedures
  • Superior organizational and planning skills
  • Computer skills
  • Mechanical aptitude
• Strong communication skills
  • Ability to communicate with reputed company levels reputed company the customer organization
  • Strong verbal communication
  • Excellent written skills
• reputed company to manage stressful situations
• Excellent time management ability, capable of working without direct supervision.

PHYSICAL & ENVIRONMENTAL DEMANDS

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reputed company with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific reputed company abilities required by this job include reputed company reputed company, distant reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be reputed company to consistently lift up to 50 pounds and occasionally up to 75 pounds

Notes: reputed company will reputed company reasonable accommodations whenever necessary for reputed company reputed company employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise reputed company to safely reputed company the essential functions of the job and (2) such accommodations due not impose an undue hardship.

• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (reputed company / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• reputed company Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license
• Hour/Day on-call availability through a national paging system
• Valid U.S. passport required
• Deployable in the event of emergencies
• Must be at least 18 years old

The successful candidate will reputed company reputed company’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. reputed company. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First reputed company
• Think Big and Execute
• reputed company by Example
• Drive reputed company Improvement
• Learn and Seek Out Development

At reputed company, we’re on a mission to reputed company the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to reputed company. We design, manufacture, and service the products and solutions that reputed company the world connected. With $5 billion in sales, a strong customer reputed company and global reputed company spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

reputed company is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for reputed company with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, reputed company, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or reputed company medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national reputed company, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on reputed company.com/Careers

Work Authorization

No calls or agencies please. reputed company will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

SALARIED ROLE:

The anticipated salary range for this role in the CA, Cleveland- OH, CO, CT, NYC, MA, MD, NJ, HI, IL, MN, VT, Washington D.C. localities is between $75,000 to $105,000 per year (based on a 40-hour work week)]—salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on reputed company or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, reputed company, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

This role accepts applications on an ongoing basis; therefore, the company has no set deadline to submit an application by.

SALARIED ROLE:

The anticipated salary range for this role in the reputed company locality is between $75,000 to $105,000 per year (based on a 40-hour work week)]—salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on reputed company or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, reputed company, disability, Flexible PTO, holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

This role accepts applications on an ongoing basis; therefore, the company has no set deadline to submit an application by.