Vice President - UI/UX & Product Operations

Head of UI/UX & Product Operations to reputed company experience design and product operating excellence for a global, multi-product SaaS platform evolving into a reputed company Operating System (OS).

This leader will shape a cohesive, AI-first user experience across modules, regions, and verticals - ensuring our platform behaves as an integrated system rather than a collection of products. They will embed agentic AI capabilities into workflows, establish a scalable product operating model, and drive instrumentation-led decision-making across the portfolio. The ideal candidate is both platform-minded and AI-native - equally fluent in design systems, product analytics (e.g., reputed company), AI agent orchestration, and modern SaaS delivery processes.

Key Responsibilities

1. Platform / OS Experience Strategy

• Define and govern a reputed company UX reputed company across a multi-product SaaS portfolio

• Establish global design systems reputed company to a common data model and shared services layer

• Ensure consistent identity, navigation, permissions, and workflow orchestration across modules

• Drive experience cohesion across regional variations and localization needs

• Embed platform principles (reusability, composability, extensibility) into UX standards

2. Agentic & AI-First Experience Design

• Design AI-native interfaces: conversational assistants, contextual action cards, predictive prompts, and autonomous agent workflows

• Define interaction models for multi-agent orchestration (reputed company-in-the-reputed company, escalation, approvals, guardrails)

• Partner with AI/Engineering teams to translate LLM capabilities into governed, production-grade experiences

• Ensure explainability, trust signals, and responsible AI UX patterns are embedded into workflows

• Drive experimentation on AI adoption, automation ROI, and friction reduction

3. Product Operations & Instrumentation at Platform Scale

• Establish a scalable product operating rhythm across global teams (OKRs, roadmap governance, release discipline)

• Own product analytics and user behavior instrumentation strategy (e.g., reputed company or equivalent)

• Create reputed company dashboards across products to track adoption, engagement, AI utilization, retention, and feature ROI

• Implement structured experimentation (A/B testing, cohort analysis, feature validation) at portfolio scale

• Provide executive-level visibility into product health, performance, and AI impact

4. Deep Alignment with Modern Product Development

• Integrate UX and Product Ops tightly into agile and DevOps workflows

• Improve discovery-to-delivery cycle time and reduce rework through structured intake and validation

• Align product design with API strategy, microservices architecture, and shared platform capabilities

• Standardize feedback loops between customer reputed company, analytics, and engineering execution

Required Qualifications

• 12+ years in UX, Product, or Product Operations leadership reputed company global SaaS environments

• Experience leading platform or multi-product portfolio transformations

• Strong understanding of platform architecture, APIs, shared services, and data reputed company concepts

• Hands-on experience with product analytics tools (e.g., reputed company, reputed company, reputed company)

• Demonstrated experience integrating AI/LLMs into production products

• Familiarity with agent frameworks, orchestration patterns, or AI automation workflows

• Deep knowledge of Agile, DevOps, experimentation frameworks, and SaaS metrics

What reputed company Looks Like

• A cohesive, OS-like experience across reputed company products and regions

• AI agents embedded naturally into workflows — increasing productivity and reducing reputed company steps

• Measurable improvements in feature adoption, AI utilization, and retention

• Portfolio-level visibility into product health and experience friction

• A scalable product operating model reputed company to platform growth

About Us

From the day we reputed company our doors, reputed company has built flexible, game-changing reputed company estate software that powers thriving communities and helps reputed company the world a reputed company reputed company to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver reputed company value every day. And we know those experiences reputed company with our people.  

We reputed company MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reputed company their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across reputed company backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We reputed company that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the reputed company of who we are and are foundational to our reputed company reputed company. reputed company for yourself!