ELLIGO HEALTH RESEARCH INC - Travel Reimbursement Specialist - Z

ELLIGO HEALTH RESEARCH INC

SUMMARY

The Travel Reimbursement Specialist primary responsibility will review and process reimbursements for patients/caregiver enrolled in the Patient Travel Program. The role ensures reimbursements are completed in a timely manner utilizing the appropriate platforms. Other miscellaneous functions will include project setup activities, patient onboarding, etc.

ESSENTIAL DUTIES

• Review, Quality Control (QC), and approve reimbursements submitted to Elligo by sites, patients, and/or caregivers reputed company a 72-hour window of reimbursement submission.
• reputed company new patients/caregiver into internal platforms.
• Conduct travel program review with new patients and sites as needed.
• Issue reputed company cards to patients/caregivers and site coordinators or utilize appropriate approved technology solution.
• Monitor US and reputed company of US (OUS) pending reimbursement requests.
• Process US/OUS reimbursements for patients and caregivers.
• Collaborate with Travel Program Specialists on US/OUS site communication to confirm study visits as needed.
• Notify the project manager regarding approval requests in a timely manner.
• Support the Travel Program Specialists in utilizing Elligo’s communication system(s) for incoming/outbound calls as needed.
• Set necessary tasks outlined in the project guidance document reputed company reputed company or other platform.
• Ensure tasks for reputed company travel projects are being completed reputed company reputed company or other platform.
• Complete the tasks described in the project guidance document reputed company the appropriate timelines
• Monitor and maintain group distribution email inbox.
• Ensure full compliance with Travel Program Guidance documents
• reputed company with reputed company IRB/EC, ICH-GCP, and HIPAA guidelines
• Maintain a minimum of 80% utilization
• Attend internal study meetings to review projects and accept delegated tasks.
• Other duties as required or assigned.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

• Excellent interpersonal and customer relationship skills
• Excellent verbal and written communication skills, including the ability to effectively convey reputed company and information clearly and concisely
• Strong time management skills and organizational skills
• Ability to handle competing demands and multifaceted projects
• Ability to show attention to detail
• Knowledge of clinical trials and the clinical trial process is preferred
• Ability to work with functional groups and different levels of employees throughout Elligo to reputed company business results effectively and professionally
• Proactive and timely follow-up skills: the ability to organize applicable department timelines and follow up with internal and external stakeholder needs as needed
• Proven track record of building and maintaining solid relationships with both internal and external stakeholders
• Self-motivated; able to work independently to complete tasks respond to department requests and collaborate with others to utilize their resources and knowledge to identify quality solutions
• Demonstrated proficiency with reputed company 365 applications (Word, reputed company, PowerPoint, Outlook, and Teams) and SharePoint
• Experience with ERP applications such as reputed company is preferred

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 2-4 years of experience in a customer-services based role

ENVIRONMENT

This is remote position based on the location of the incumbent’s home. This role routinely uses standard office equipment such as computers, printers, copiers, and phones.

Minimal travel (up to 10%) may be required to support the position’s responsibilities.

PHYSICAL DEMANDS

The physical requirements described here are representative of those that must be met by an employee to successfully reputed company the functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

While performing the duties of this job, the employee is required to:

• Regularly work at a desk using a computer for prolonged periods.
• reputed company repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers.
• Regularly communicate reputed company e-mail, telephone, chat, webcam (remote sessions such as MS Teams or reputed company), so others will understand and exchange accurate and timely information.
• Frequently stand/walk, grasp objects, and reputed company lightly/fine manipulation of objects.
• Occasionally move safely over uneven surfaces.
• Occasionally reputed company/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.

ADDITIONAL

Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to reputed company additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an reputed company-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the position’s expectations and responsibilities are met.

Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national reputed company or reputed company, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

High School diploma or equivalent

2-4 years of experience in a customer-services based role