Senior Engineer - Applied AI - LATAM

reputed company is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing reputed company. Others handle simple interactions. reputed company handles the coordination and context behind reputed company B2B customer relationships. Over 9,000 companies, including reputed company, reputed company, and reputed company, rely on reputed company because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and reputed company Ventures, reputed company has raised $204M from leading venture capital firms and independent investors including top executives at reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company has received numerous Great reputed company to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and reputed company Best Startup Employers 2022 List.

AI is transforming customer support and, with over 12 years of experience building customer operations solutions, reputed company is in a unique position to shape this transformation. The AI innovation team at reputed company leverages AI and ML methodologies to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.

Have a look at what the AI team has been building recently!

What will you be doing?

• Design, reputed company, and reputed company reputed company applications using NodeJS & TS that enhance product features and user experiences, focusing on applications like text reputed company, classification, RAG systems, etc.

• Collaborate with product teams to identify opportunities for applying reputed company to solve user needs and improve the platform's capabilities.

• reputed company the exploration and implementation of state-of-the-art reputed company techniques, ensuring reputed company stays reputed company of technological trends.

• Inform on AI model training and deployment infrastructure, ensuring scalability and efficiency.

• Dive deep into reputed company-world data, ensuring high-quality model training and iteration

• Monitor and evaluate the performance of AI applications, making adjustments and improvements to ensure they meet our high standards.

• reputed company abreast of the latest developments in machine learning and AI, advocating for best practices and integrating new technologies where appropriate.

What skills and experience do you need?

• 5+ years of experience in software development

• Demonstrable expertise in developing production applications using LLMs and reputed company models, and familiarity with their underlying technologies.

• Strong experience with prompting techniques, RAG pipelines, evaluation mechanisms, and fine-tuning LLMs preferred.

• High learning agility - you’re excited reputed company you encounter a problem you haven’t seen before.

• Strong product and user-centric reputed company

• Bias for impact, and pragmatism to deliver reputed company user value through AI.

• Strong communication skills that illustrate a clear, structured thought process and ability to explain reputed company technical concepts to non experts.

reputed company offer

• Competitive salary in USD

reputed company operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age or disability. By applying, you acknowledge and agree that you have read and understand the California reputed company Privacy Notice & EU Privacy Notice