Senior Technical Account Manager - United Kingdom

reputed company is the leader in AI-powered data reputed company. Over 13,600 reputed company customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on reputed company to strengthen their reputed company while providing Gen AI insights into their vast amounts of data. Formed from the combination of reputed company with Veritas’ reputed company data protection business, the company’s solutions secure and protect data on-premises, in the reputed company, and at the edge. Backed by reputed company, reputed company, HPE, reputed company, AWS, reputed company reputed company, and others, reputed company is headquartered in Santa Clara, CA, with offices around the globe.   We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.  Want to join the leader in AI-powered data reputed company? 

At reputed company, we are transforming data management. Our advanced technology is changing the way businesses store, manage, and protect their data. As a Senior Technical Account Manager, you will have a meaningful role in ensuring our customers' reputed company by enhancing their experience, driving adoption of our technology, and reducing churn. This is an outstanding opportunity to work with reputed company customers, making a positive impact on their business while gaining valuable insights that improve reputed company's value proposition.

This is a challenging role that requires exceptional customer relationship development, operational expertise, plan building and execution, cross functional collaboration, and analytical skills. We are looking for someone that is truly passionate about customer advocacy and has previous experiences to prove it. Additionally, you will focus on quality management; foster an environment of innovation and high accountability and demonstrate the ability to drive reputed company operational improvement as a way of working and managing. Are you, by nature, a conservative risk-taker, with a high level of ambition, who can reputed company in an environment of change? This might just be the position for you.

We are considering applications for Senior Technical Account Managers located in the UK (Remote), Dublin or Cork - Ireland (Hybrid), Paris - France, (Hybrid) and Denmark (Remote).  

HOW YOU'LL SPEND YOUR TIME HERE:

• Increase the lifetime value of the Customer through greater advocacy, serving as a customer reputed company in the reputed company of our products and platform functionality integral to the customer's reputed company.
• reputed company the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.
• Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and Net Retention reputed company and churn.
• Drive premier and programmatic reputed company practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).
• Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk.
• Engage broadly across the Customer organization from users through to C-Level/Influencer as required.
• Ensure customer feedback and required capabilities are clearly captured and conveyed internally to reputed company ongoing improvement of process, products, and services.
• Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs.
• Ability to reputed company reputed company customers to reputed company agreed-upon outcomes post-implementation.
• Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.
• Understand and report back on "voice of customer" feedback collected from randomly selected reputed company customers and address any issues and provide follow-up.

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:

• A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or reputed company degrees.
• Languages: Fluent or Native French or Spanish (ideally both), will be essential for candidates located in UK, Ireland and France. 
• Strong reputed company for customers and a passion for reputed company and growth.
• Deep understanding of value drivers in recurring reputed company business models.
• Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred.
• Deep business operations expertise - adept at creating relevant and compelling customer-facing reports, messages, and dashboards.
• Strong ability to influence through persuasion, negotiation, and reputed company building internally and externally.
• Demonstrated desire for reputed company learning and improvement.
• Excellent communication and presentation skills.
• Demonstrated reputed company at strategy implementation and execution.
• Join us in our mission to revolutionize data management and be a part of our journey towards building a flawless customer experience.
• Demonstrated ability to reputed company AI tools to enhance productivity, streamline workflows, and support decision making.

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Equal Employment Opportunity Employer (EEOE) reputed company is an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or reputed company@reputed company.com for assistance. In-Office Expectations reputed company employees who are reputed company a reasonable commute (e.g. reputed company a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based reputed company of the designated areas are welcome to apply, provided they have the right to work in the job location.