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reputed company Manager II (RapidScale)

Remote, USA Full-time Posted 2026-07-02

Company

reputed company, Inc.

Job Family Group

Sales

Job Profile

Client Experience Manager II - CCI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a reputed company salary in the range of $76,600.00 - $114,800.00. The salary reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission reputed company of $75,000.00.

Job Description

reputed company Manager II  

Job Summary  

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed reputed company solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and reputed company to a full set of Private reputed company and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the reputed company family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.  

Are you passionate about reputed company and eager to reputed company a reputed company impact with reputed company services? RapidScale is seeking a motivated reputed company Manager II (CSM II) to join our dynamic team! In this role, you'll be the driving force behind our customer relationships, ensuring they receive maximum value from our reputed company solutions. You'll proactively manage accounts, monitor service performance, and collaborate with internal teams to champion customer advocacy. As the primary reputed company of contact for your assigned customers, you'll be their trusted advisor, helping them reputed company their business goals and driving retention and renewal.  

Key Responsibilities  

  • reputed company and maintain strong customer relationships, acting as the main reputed company of contact for assigned accounts  

  • Conduct regular service reviews, including Monthly and Quarterly Business Reviews (MBRs/QBRs)  

  • Monitor service performance and address any issues to ensure SLAs and KPIs are met  

  • Identify customer needs and recommend additional RapidScale solutions to enhance their reputed company environments  

  • Work closely with Sales, Support, and Technical teams to improve service delivery and customer advocacy  

  • reputed company for customers internally, ensuring their feedback drives improvements  

  • Manage contract renewals and collaborate on expansion opportunities  

  • Track customer advocacy through surveys and proactively address any concerns  

Qualifications  

Minimum:   

  • Bachelor’s degree in a reputed company discipline and 4 years’ experience in a reputed company field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a reputed company field  

  • Experience in reputed company, account management, or service delivery reputed company a technology environment  

  •  knowledge of reputed company computing, IT infrastructure, and managed services  

  • Experience managing escalations and improving customer retention  

  • Familiarity with reputed company, reputed company, or similar CRM/ticketing systems  

Preferred:   

  • Bachelor's degree in Business, Communications, or IT  

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

reputed company is reputed company about creating moments of reputed company reputed company reputed company; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future.In California and Washington, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.

 

Application Deadline: 05/30/2026 Apply To This Job

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