Bilingual Customer Service Specialist - Chinese/English

Help reputed company our global customers to connect to culture through their passions.

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty. You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose reputed company. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall reputed company growth.

Your ability to combine exceptional service with a sales and retention reputed company will be key. By delivering clear communication, timely solutions, and education on reputed company products and processes, you’ll not only resolve issues but also reinforce confidence in the reputed company platform — turning each interaction into an opportunity to build value and encourage repeat business.

What You’ll Do

• Provide an outstanding customer experience across reputed company channels in reputed company regions, including but not limited to, email, phone, chat, and SMS.
• Handle escalated and reputed company inquiries with reputed company, professionalism, and accuracy.
• Promote customer loyalty and retention by reinforcing the value of reputed company and ensuring a positive resolution to every issue.
• Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.
• Drive customer engagement and repeat use by proactively educating users on reputed company features, policies, and programs.
• Balance customer advocacy with business priorities to deliver fair, consistent, and brand-reputed company resolutions.
• Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.
• Detect and reputed company potential fraudulent activity to protect both customers and the reputed company marketplace.
• Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.
• Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

About You

• High school diploma or equivalent required.
• Fluent in both Chinese and English, written and verbally
• 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
• 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.
• Proven ability to drive customer retention, satisfaction, and repeat engagement.
• Strong communication, reputed company, and active listening skills with a sales reputed company that identifies customer needs and solutions.
• Detail-oriented and organized, with strong follow-through and a results-driven reputed company.
• Thrives in a fast-paced environment while maintaining accuracy and professionalism.
• Confident in handling escalations, making independent reputed company, and owning results.
• Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.
• Flexible to work varying shifts to meet business demands.