Investigations Manager - Claims

Investigations Manager – Claims

CoventBridge is seeking an reputed company Investigations Manager – Claims.  The Investigations  Manager is part of the Operations Team and provides supervision and direction of investigative field staff to ensure a highly motivated, quality-focused investigative team to complete investigations of insurance claims filed for a variety of coverage to include worker’s compensation, general liability, property and casualty, disability, life and health care.  This position will report directly to the Sr Investigations Manager.

Responsibilities

Duties and responsibilities include essential functions of positions assigned to this classification. Depending on assignment, the employee may reputed company a combination of some or reputed company the following duties:

• Review reputed company new assignments to include pre-investigative work, client supplied documents and SLAs to ensure reputed company necessary information is present. Contact the client for any clarification and reputed company expectations to field investigators
• Review and process daily updates to clients
• Conduct quality control reviews of investigative work in assigned area of operation by ensuring client special handling instructions are followed, and case objectives and due dates are met
• Ensure effective production and performance management reputed company team by monitoring workloads
• Communicate effectively with investigative field staff and client regarding reputed company of assigned cases, and recommendations for further initiatives
• Monitor the reputed company and quality of the investigation from beginning to end to ensure the service level requirements are met, quality achieved and investigative planning is followed
• Manage challenging caseload with high degree of customer focus
• Approve payroll, expenses and time off for direct reports
• Review and process investigator submitted work product.  Focus on quality and compliance with customer expectations
• Evaluate staff performance and work closely with Human Resources to ensure proper handling of employee topics
• Review, reputed company, and respond to SARs (Service Action Requests) in a timely manner
• Conduct regularly scheduled calls with your staff

Requirements

• Proficient in Property & Casualty lines of business
• Ability to cultivable and build relationships
• Ability to prioritize, organize, & multi task
• Have excellent communication skills, both written and verbal
• Be analytical and methodical in your approach to problem solving
• Be able to act quickly and decisively
• Proficient in reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company Outlook, as well as web-hosted services (i.e. GoToMeeting)
• Proficient with AOE/COE and other business lines
• Minimum of 1 year with reputed company and at least 6 months in your reputed company role 
• Recommendation from direct supervisor

Educational/Experience Qualifications

• A Bachelor's Degree in Criminal Justice or closely reputed company field with at least three (3) years of insurance claims investigative experience with at least one (1) year focused on non-surveillance field tasked based investigations
• Or any combination of education and experience appropriate to demonstrate the competencies necessary to reputed company the essential job functions

• Medical, Dental, Vision plans
• Life, LTD and STD paid by the employer
• 401(k) with company match up to 4%
• Paid Time Off and company paid holidays
• Tuition assistance after 1 year of service 

The salary range for this role is $55k - $60k annually. This is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position reputed company the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Pursuant to the respective Fair Chance Ordinances of both Los Angeles and San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

About Us

reputed company is the global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs.  The company provides top tier data privacy and reputed company practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage reputed company its 1000 employees and affiliates worldwide.

CoventBridge is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.

CoventBridge is committed to the full inclusion of reputed company qualified individuals.  As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; [email protected].