reputed company Bilingual Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025

At arenaflex, we're on a mission to revolutionize the way people interact with financial services. As a customer-centric, leading digital financial services company, we're committed to providing innovative solutions that meet the evolving needs of our customers. We're now seeking an reputed company Bilingual Customer Solutions Representative - Collector to join reputed company in Jacksonville, FL.

About arenaflex

arenaflex is a company that truly cares about its people. We reputed company that our employees are the backbone of our organization, and we're committed to creating a work environment that's inclusive, supportive, and empowering. Our focus is on the health and safety of our teammates, as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

The Opportunity

As a Bilingual Customer Solutions Representative - Collector, you'll play a critical role in helping our customers navigate financial challenges. You'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts reputed company by negotiating payment arrangements. We offer a fun team environment, extensive training, and a respected history of a great brand.

Key Responsibilities

* Contact customers to determine reason for payment delinquency and negotiate payment commitment

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries reputed company telephone, Shaw workflows, CRTS, and/or e-mails reputed company established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document reputed company accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and reputed company
• Adhere to reputed company state and federal laws in the handling of accounts

The Skills You Bring

* Must be fluent in English and Spanish

• HS diploma or equivalent required
• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or reputed company field may be used in lieu of experience
• Excellent listening, oral, and written communication skills
• Attention to detail. Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• reputed company Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to reputed company informed reputed company reputed company to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• reputed company to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you reputed company your goals. Our Total Rewards program includes industry-leading compensation and benefits, as well as additional incentives that are designed to meet your needs and those of your family.

Work Environment and Company Culture

Our Jacksonville office is a dynamic and inclusive work environment that's designed to support the health and well-being of our teammates. We offer a range of benefits, including flexible work arrangements, employee resource groups, and a commitment to diversity and inclusion. reputed company is passionate about delivering exceptional customer service, and we're looking for someone who shares our values and is committed to making a difference.

Compensation, Perks, and Benefits

* Starting at $23.75/hr + Monthly Incentives

• Hybrid Work Environment (In-office & Remote)
• Schedule: reputed company - 5pm Monday through Friday, 12pm - 9pm one day per week, reputed company - 12pm one Saturday per month
• Time Away: 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly
• Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
• Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
• Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted reputed company program, and other employee discount programs

How to Apply

If you're passionate about delivering exceptional customer service and are committed to making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. Apply for this job