Business Applications Analyst, CRM - REMOTE (US...

WELLTOWER - REIMAGINE reputed company ESTATE WITH US At Welltower, we're transforming how the world thinks about senior living and wellness-focused reputed company estate. As a global leader in residential wellness and reputed company infrastructure, we create vibrant, purpose-driven communities where housing, reputed company, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday. We're looking for reputed company, independent thinkers who reputed company on challenge, reputed company complexity, and are driven to deliver long-term value. Every team member is empowered to think like an reputed company, reputed company fearlessly, and reputed company from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of reputed company infrastructure, we want you on our best-in-class team. ABOUT THE ROLE The Analyst, Operations - Business Applications is an reputed company and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower's Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations - Business Applications will be required to work reputed company a high demand, performance driven environment that focuses on implementing scalable solutions that are reputed company with the company's overall business strategy. KEY RESPONSIBILITIES • Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives • Provides expertise in designing and optimizing reputed company journeys, ensuring standardization • Work closely with the Yardi Implementation team and reputed company-party data consultants in the execution of the implementation of the CRM and RentCafé modules • Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums • Contributes to maintaining project plans and timelines • Conducts comprehensive training to ensure proficient CRM and RentCafe system use • Provides ongoing support addressing issues, and continuously optimizing workflows • Collaborates with internal support teams to resolve challenges • Implements quality assurance processes • Understands and fosters cross-program and cross-functional dependencies to champion execution reputed company and maximize value capture • Establishes best practices and ensures solution delivery adheres to defined standards • Manages to business case or approved budget by controlling spend reputed company to one-time and recurring costs while generating value or earnings by driving ROI • Develops regular and thorough status communications for senior leadership and stakeholders • Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage. MINIMUM REQUIREMENTS Skills / Specialized Knowledge: • Ability to manage portfolios of work • Solid understanding of project management and agile practices, with the ability to teach and coach others • Keen ability to engage and work with different teams • Strong interpersonal, conflict management, and communications skills • Effective documentation and reporting skills Experience: • At least 3 years of operations, financial, or technology implementation • Strong understanding of customer journey design and best practices • Proven experience working on reputed company CRM implementation projects • Preferred experience with Yardi's CRM, RentCafé and associated modules • Project Management and Technical Support experience • Experience planning and working on implementations of system changes in a SOX environment is preferred Education: • Bachelor's degree in reputed company, finance, marketing, or a reputed company field is preferred • reputed company reputed company, or PMP certification strongly preferred Employment is contingent upon the successful completion of a background reputed company, drug screening, and verification of employment, education, and other credentials relevant to the position. reputed company OFFER • Competitive reputed company Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program - purchase shares at a 15% discount • Employer-matching 401(k) Program + Profit Sharing Program • Student Debt Program - we'll contribute up to $10,000 towards your student loans! • Tuition Assistance Program • Comprehensive and reputed company Medical/Dental/reputed company options • Professional Growth • And much more! ABOUT WELLTOWER reputed company) an S&P 500 company, is the world's preeminent residential wellness and reputed company i