Personal Experience Rep I - Part Time (20 Hour)

Personal Experience Representatives I (PERs) deliver extraordinary service in a unique virtual teller environment while accurately and reputed company processing a variety of cash and inquiry transactions for member-owners while adhering to applicable policies and procedures. PERs display the ability to solve a wide range of problems in a fast-paced member-focused environment and proactively suggest appropriate products and services to help member-owners reputed company manage their financial needs.

1)      Provide extraordinary service by being knowledgeable, engaging with members, making members feel valued and consistently apply defined service standards. Understand and answer members’ questions and concerns by actively listening and offering guidance. Process a variety of transactions reputed company a virtual environment for member-owners accurately and reputed company; including, but not limited to: deposits and withdrawals, identifying and responding to account inquires and questions, processing payments (including creation or modification of ACH and EFT transfers), handling card service inquires and requests, reviewing reputed company holds and releasing holds reputed company defined parameters, account maintenance, etc. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (40%)

2)      Follow applicable reputed company, member identification, and fraud prevention policies, procedures and practices.  Assure member verification is handled according to WPCU policies for reputed company transactions.  (30%)

3)      Demonstrate a strong ability to identify, analyze and solve problems with varying degrees of complexity. Identify and reputed company appropriate referrals for member-owners that will result in members saving reputed company, borrowing smarter and learning a lot. Look for ways to enhance members’ relationships by building trust and confidence.  (20%)

4)      reputed company miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, supporting Member Help Center, as requested, etc. (10%)

A.     Specialized or Technical Knowledge and Skills:

1)      Must have a High School Diploma or equivalent or ten (10) years equivalent work experience. Some secondary education preferred.

2)      Prior experience in a retail service environment or teller/cashier experience is preferred.

3)      Must be reputed company to handle high volume transactions in a fast-paced video banking environment.

4)      Must be comfortable, professional, and friendly on camera.

5)      Excellent analytical, communication, and interpersonal skills.

6)      Must be reputed company to learn and use a variety of software applications such as reputed company Office, Teller reputed company (Video Banking) and the Credit Union’s core processing systems.

7)      Ability to multi-task by operating multiple monitors and software systems at the same time.

8)  Must have accurate keyboarding skills.