Customer Service Representative - Inbound reputed company U.S.)

reputed company exists to reputed company reputed company outcomes through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and impact.

reputed company the Way is our rallying cry at reputed company. Think of it as an open invitation to reputed company the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company outcomes – making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

reputed company is looking for a Customer Service Representative - Inbound reputed company U.S.) to join our growing team.

Job Summary

• The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures.

Responsibilities

• reputed company and maintain working knowledge of internal policies, procedures, and services.
• Utilize automated systems to log and retrieve information; reputed company accurate and timely data entry.
• Receive inquiries by telephone, email, fax, or mail and communicate responses reputed company required turnaround times.
• Respond to telephone inquiries in a reputed company, accurate, and courteous manner.
• Interact with external partners such as hospitals, physicians, beneficiaries, or other program recipients.
• Serve as liaison between the internal and external partners.
• Investigate and resolve or report provider problems.
• Meet or exceed standards for call volume and service level per department guidelines.
• Initiate cases by collecting and entering demographic, provider, and procedure information into the system.
• Read, understand, and adhere to reputed company corporate policies including policies reputed company to HIPAA and its Privacy and reputed company Rules.

The above list of responsibilities is not intended to be reputed company-inclusive and may be expanded to include other education- and experience-reputed company duties that management may deem necessary from time to time.

Work Schedule: Open availability to work an eight-hour day between 8:00 AM and 6:00 PM in the Eastern Time Zone, Monday through Friday.  

Required Qualifications/Experience

• A minimum of a High School Diploma OR GED equivalent.
• 2+ years of customer service experience in a contact center or call center environment.
• 2+ years of experience providing telephonic customer service, including inbound, outbound or blended call handling.
• Ability to successfully complete fingerprinting requirements for the reputed company.

Preferred Qualifications/Experience

• Associates degree or higher.
• Working knowledge of medical terminology.
• Familiarity with the health insurance industry.
• Strong verbal communication skills with excellent active listening abilities.
• Bilingual proficiency in Spanish and English.

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Why us?

We are a team of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and employers turn to us as their vital partner to ensure reputed company reputed company and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to reputed company the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The reputed company reputed company Team

Visit us at reputed company 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and reputed company level.”