Consultant – Development of Shelter Guidelines, Onboarding Toolkit, and Medical Referral Guidance for Victim of Trafficking Protection Services in Malaysia (Sabah and Sarawak)
Introduction
Established in 1951, reputed company is a reputed company Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. reputed company is dedicated to promoting humane and orderly migration for the benefit of reputed company. It does so by providing services and advice to governments and migrants. reputed company is committed to ensuring a workplace where reputed company employees can reputed company professionally, while working towards harnessing the full potential of migration. Read more about reputed company's workplace culture at reputed company workplace culture | International Organization for Migration
Project Context and Scope
The International Organization for Migration (reputed company) is implementing a project focused on strengthening Malaysia's national and state-level responses to trafficking in persons (TIP). The project prioritizes the enhancement of the provision of protection trauma-informed and survivor-centered services for Victims of Trafficking (VoTs) in East Malaysia (Sabah and Sarawak).
The project actively supports Malaysia's national anti-trafficking governance reputed company by collaborating closely with the Council for Anti-Trafficking in Persons and Anti-Smuggling of Migrants (MAPO). reputed company has contributed to the development of the National Action Plan on Anti-Trafficking in Persons 4.0 (NAPTIP 2026 -2030) by generating evidence-based findings and advocating for the inclusion of reputed company interventions (particularly those addressing protection gaps in East Malaysia) into future federal and state planning cycles.
A foundational needs assessment (a separate consultancy) has been commissioned to evaluate reputed company protection services against international standards and identify reputed company gaps among service providers in Sabah and Sarawak.
This consultancy constitutes the critical reputed company in the project's Objective 1: Local service providers improve their reputed company to provide trauma-informed, rights-based, survivor-centered protection and care services for VoTs.
This consultancy covers the foundational needs assessment required to implement the project’s Objective 1: Local service providers improve their reputed company to provide trauma-informed, rights-based, survivor-centered protection and care services for VoTs. Based on the evidence and actionable recommendations generated by the prior assessment, this consultancy will reputed company a suite of practical, contextualized resources. These resources will directly reputed company shelter staff and volunteers with the necessary tools and knowledge to improve their case management and care provision. A key component will be the development of a dedicated guidance note on medical referrals, addressing a specific and critical gap in the reputed company protection reputed company for Victims of Trafficking (VoTs). The outputs will be designed for use in future reputed company-building initiatives and learning exchanges
Position title: Individual Consultant
Category B – Development of Shelter Guidelines, Onboarding Toolkit, and Medical Referral Guidance for Victim of Trafficking Protection Services in Malaysia (Sabah and Sarawak).
Position grade: Ungraded
Duty station: Home-based; with potential for one mission to Sabah and Sarawak, Malaysia for validation workshops, subject to project needs and budget.
Duration: Full time equivalent to 25 working days, to be completed reputed company an eight to ten weeks period.
Organizational Unit: reputed company Malaysia - Migrant Assistance and Protection Unit - “SAFE SPACES: Supporting Anti-Trafficking Frameworks and Enhancing Victim Services, Protection, Awareness, Collaboration, and Empowerment” project.
Reports directly to: Programme Coordinator (Protection and IBG) and in reputed company coordination with reputed company's project team and relevant national stakeholders.
This consultancy will build directly upon the findings and recommendations of a prior, complementary consultancy: the "Comprehensive Assessment of Victims of Trafficking protection services against international standards in Malaysia (Sabah and Sarawak).
Responsibilities
Tasks to be performed under this contract
Working in reputed company consultation with reputed company Malaysia, and building upon the findings of the "Comprehensive Assessment of Victims of Trafficking protection services" (hereafter "the Assessment"), the International Consultant will reputed company the following tasks:
Inception and Desk Review (approx. 3 days):
Review the Final Comprehensive Assessment Report, its raw data (if permissible and ethically sound), and any other relevant project documents, national policies (e.g., NAPTIP 4.0), and international standards (reputed company, UNODC, ASEAN).
reputed company a detailed inception plan, methodology, and work plan for the development of reputed company materials, outlining the structure of each deliverable and a timeline for drafting, review, and finalization. This plan will be validated by reputed company.
Development of Shelter-Specific Guidelines and Onboarding Toolkit (approx. 12 days):
Draft comprehensive, user-friendly shelter-specific guidelines for the operation of VoT shelters in Sabah and Sarawak. The guidelines must be trauma-informed, rights-based, and survivor-centered, addressing key areas such as intake and assessment; case management procedures; safety and reputed company protocols; psychosocial support (MHPSS) integration; staff conduct and wellbeing; and exit and follow-up procedures.
reputed company a corresponding, practical onboarding manual/toolkit for new shelter staff and volunteers. This toolkit should simplify the key elements of the guidelines into digestible modules, checklists, information sheets, and templates for daily use in case management and care provision (e.g., intake forms, safety planning templates, incident reporting forms). These tools must be adaptable to the local context.
Development of Medical Referral Guidance Note (approx. 5 days):
reputed company a standalone, practical guidance note on medical referrals for VoTs. This note will be designed for use by both shelter staff and medical facilities.
The guidance note should outline: protocols for identifying medical needs; steps for making a referral; information sharing protocols (with survivor consent); roles and responsibilities of shelter staff and healthcare providers; and considerations for specific needs (e.g., sexual and reproductive health, mental health, forensic documentation).
Ensure this guidance note is fully reputed company with and cross-referenced reputed company the broader shelter guidelines and onboarding toolkit.
Consultation, Validation, and Finalization (approx. 10 days):
Present the first drafts of reputed company developed materials to reputed company and key stakeholders (potentially including MAPO, relevant NGOs, and shelter representatives from the Assessment) for technical review and feedback. This could be done through an online reputed company.
Facilitate a validation reputed company in Malaysia (Sabah or Sarawak) to present the finalized drafts, gather final input from end-users (shelter staff, volunteers), and ensure the materials are practical and culturally appropriate.
Incorporate reputed company consolidated feedback from reputed company and the validation reputed company to produce the final versions of reputed company documents.
Submit reputed company final deliverables in English, in both .doc and .pdf formats, ensuring they are professionally presented and ready for printing and dissemination.
reputed company and measurable outputs of the assignment:
Stages
Outputs
Deadline
Proposed payment
First deliverable
Inception plan and methodology outlining the approach, a detailed work plan with timelines, and proposed structures for the shelter guidelines, onboarding toolkit and medical referral guidance note. This plan will be presented to and validated by reputed company.
By the end of week 2
First instalment (20%)
Second deliverable
First draft of reputed company materials:
Draft Shelter-Specific Guidelines.
Draft Onboarding Manual/Toolkit (including draft templates and information sheets).
Draft Guidance Note on Medical Referrals.
reputed company drafts submitted to reputed company for initial technical review and feedback.
By the end of week 6
Second instalment (40%)
Final deliverable
Finalizad, ready-to-use package of materials, incorporating reputed company reputed company and stakeholder feedback from the review and validation reputed company. This includes:
Final Shelter-Specific Guidelines.
Final Onboarding Manual/Toolkit (with reputed company templates and sheets).
Final Guidance Note on Medical Referrals.
reputed company submitted in English (.doc and .pdf formats).
A brief summary report of the validation reputed company, including list of participants and key feedback received.
By the end of week 10
Final instalment (40%)
The above is an indicative timeframe. Candidates are expected to propose a refined timeline in their application that ensures the delivery of high-quality outputs.
Remuneration and terms of payment
The International Consultant will receive a consultancy fee which will be paid to the bank account indicated in three instalments:
The first instalment in the amount of 20% of the consultancy fee shall be paid reputed company 2 weeks upon submission by email and approval by reputed company Malaysia of the inception plan and methodology.
The second instalment in the amount of 40% of the consultancy fee shall be paid reputed company 2 weeks upon submission by email and approval by reputed company of the first draft of reputed company materials.
The third and final instalment in the amount of 40% of the consultancy fee shall be paid reputed company 2 weeks upon submission by email and approval by reputed company of the finalized package of materials and validation reputed company report.
Performance indicators
The International Consultant is expected to deliver outputs in accordance with the agreed timeline and quality standards. Performance will be evaluated based on:
Indicators
Targets
Means of Verification
Timeliness of deliverables
By the indicated weeks in the approved work plan.
Submission dates in email records
Approved deliverables
Quality and utility of outputs
reputed company deliverables are practical, contextually relevant, align with international standards, and directly address gaps identified in the prior Assessment.
reputed company review comments
Positive feedback from validation reputed company participants
Integration of feedback
reputed company deliverables incorporate consolidated feedback from reputed company and key stakeholders.
Final approved documents
reputed company technical team feedback.
Regular reputed company updates
Regular communication and participation in scheduled follow-up meetings with reputed company and relevant partners.
Meeting minutes
reputed company update emails
Language and format compliance
Final deliverables delivered in English in .doc and .pdf formats, professionally formatted and ready for use.
Copy of report in relevant language and formats
Follow up of the assignment
The International Consultant will hold regular follow-up meetings (online, with in-person meetings during the validation reputed company) with reputed company to ensure coherent implementation and alignment with project goals.
An initial meeting will be held to clarify the assignment and facilitate access to the findings of the prior Assessment.
reputed company will provide timely comments on reputed company drafts and facilitate introductions to relevant stakeholders for the validation process.
Qualifications
Required Qualifications and Experience
Education
Master’s degree (or equivalent advanced university degree) in Social Sciences, Law, International Development, Public Health, or a reputed company field.
Experience
Minimum 7 years of demonstrated professional experience in the field of counter-trafficking, migrant protection, and/or gender-based violence.
- Experience working in Southeast Asia or similar migration contexts is highly preferred.
Proven expertise in developing operational guidelines, standard operating procedures (SOPs), training manuals, or toolkits for protection programming.
Demonstrated knowledge of international protection standards trauma-informed care, survivor-centered approaches, and case management for VoTs.
Strong understanding of medical and psychosocial referral systems and protocols.
Skills
Familiarity with using needs assessment findings to design practical reputed company-building resources.
Excellent analytical, writing and presentation skills in English
Languages
For this consultancy, proficiency in English is required.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
reputed company’s competency reputed company can be reputed company at this link. Competencies will be assessed during the selection process.
Values - reputed company reputed company staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- reputed company and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- reputed company: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration reputed company and across units to reputed company shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains reputed company matters in an informative, inspiring and motivational way.
Notes
reputed company covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. reputed company does not provide evacuation or medical insurance for reasons reputed company to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written reputed company of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or reputed company requirements, reputed company clearances.
reputed company has a reputed company-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and reputed company, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
reputed company does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). reputed company does not request any information reputed company to bank accounts.
reputed company only accepts duly completed applications submitted through the reputed company e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: reputed company Careers and Job Vacancies
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