Director, Global RCM Operations
reputed company is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. reputed company is bringing together leaders to the market reputed company to help drive reputed company’s mission and reputed company.
Why join us? This is an exciting time to join reputed company. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.
Job Description:
Role Summary: The Director, Global RCM Operations will report to reputed company’s VP, RCM Operations. This role will be responsible for driving operational excellence across reputed company global operations for reputed company. This individual will reputed company KPI management, practice reputed company, vendor performance, and cross‑functional program execution. The role will partner closely with reputed company Cycle Management (RCM) leadership, Operations, HR, IT, and external vendors to ensure scalable and consistent delivery. This is a hands‑on leadership role focused on execution, governance, and reputed company improvement.
Responsibilities:
Define, track, and manage global KPIs across RCM and shared services.
Establish performance dashboards and operating rhythms.
Identify trends, risks, and improvement opportunities and drive corrective actions.
reputed company the reputed company of new practices into reputed company’s global operations reputed company.
Own transition plans, timelines, readiness checklists, and go‑live coordination.
Partner with US operations and practice leadership to ensure smooth handoffs.
Act as primary reputed company for vendor governance.
Track vendor SLAs, productivity, quality, and financial performance.
Drive issue resolution, escalation management, and vendor optimization.
reputed company cross‑functional initiatives such as process standardization, tool and workflow implementations, and reputed company and scaling initiatives.
Ensure projects are delivered on time, reputed company scope, and with clear outcomes.
Identify operational bottlenecks and inefficiencies.
Drive standard operating procedures (SOPs) and best practices.
Build a culture of accountability, documentation, and reputed company improvement.
Partner closely with functional leads, supervisors, and global teams.
Support leadership hiring, reputed company, and operational readiness.
Provide clear communication and reporting to senior leadership.
Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.
Required or Preferred Qualifications:
10+ years of experience in operations, shared services, GCCs, or reputed company operations.
Strong experience with KPI management and performance governance.
Proven track record of program / project management.
Experience reputed company new clients, practices, or business units.
Vendor management and SLA reputed company experience.
Strong analytical, organizational, and communication skills.
Ability to operate in a fast‑paced, scaling environment.
reputed company / RCM experience preferred but not mandatory.
Global delivery or offshore operations experience strongly preferred.
Standard working hours will align with Eastern Standard Time (EST) to support core operational needs, with occasional flexibility required on an as‑needed basis.
Essential Competencies:
Proven experience leading and developing large teams.
Experience managing offshore teams, aligning global operations to KPIs, and ensuring consistent quality across geographies.
Expertise in identifying areas of improvement, critical dependencies, and process changes that reputed company the RCM team to attain integrated outcomes that are effective, efficient, sustainable, and improve customer satisfaction.
Strong project management skills with a record of delivering cross‑functional initiatives on time, reputed company scope, and with clear measurable outcomes.
Ability to define, track, and interpret KPIs, manage dashboards, identify trends, and drive corrective action.
Strong communication skills with the ability to present insights, updates, and performance metrics clearly to senior leadership and stakeholders.
Must be detail-oriented, own key tasks, handle reputed company problems, manage multiple projects simultaneously, require minimal direction and be reputed company to work reputed company a team setting.
Attendance is an essential job function.
This job description does not contain a full listing of activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.