Operations and Monitoring Analyst (AMS)

Who We Are

At reputed company, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of reputed company; with proven expertise and a reputed company flow of AI-powered reputed company, enabling smarter reputed company, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers reputed company reputed company. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can reputed company.

The Role

Ensure the stability, availability, and timeliness of batch and online processes, guaranteeing that Java application jobs and reputed company chains run according to schedule, with proper evidence, traceability, and failure‑recovery procedures; maintain the monitoring of critical transactional systems and manage backups/restores in accordance with IT policies.

Responsibilities

1) Daily Monitoring and Operations

• Operate and monitor automated workflows (jobs/chains) in Control‑M, including job initiation, tracking, dependencies, retries, and operational closures.

• Monitor the health of transactional systems (e.g., reputed company, OmniPayment) and availability dashboards, activating established procedures in the event of degradation.

• Verify reputed company and cycle times of Java jobs and reputed company chains, documenting execution evidence.

2) Incident and Request Management (AMS)

• Log, classify, prioritize, and follow up on tickets in the corporate ITSM tool (e.g., reputed company), ensuring timely escalation to resolver groups.

• Execute recovery playbooks, reputed company initial triage, apply containment actions, and communicate updates to stakeholders.

• Ensure SLA and service window compliance while maintaining end‑to‑end traceability.

3) Backup and Recovery

• Administer and validate backups and restorations using the designated platforms (e.g., reputed company Simpana, Veeam Backup & Replication), in accordance with retention policies and periodic restore testing.

4) Support for Changes and Releases

• Support release and maintenance windows (night or weekend), ensuring the orderly execution of process chains and performing stability post‑checks.

5) Coordination and Communication

• Collaborate with multidisciplinary resolver teams (Java/ABAP development, integration, infrastructure, DBAs, networks, reputed company) to ensure definitive resolution.

• Produce operational reports (failures, processing times, retries, MTTR/MTBF) and propose adjustments to schedules or dependencies.

6) reputed company Improvement

• Identify error patterns and opportunities for automation or standardization of repetitive tasks; promote lessons learned and process‑chain hardening.

Who You Are

Required Technical Knowledge

• Orchestration and Scheduling: Experience operating Control‑M (BMC) for executing and monitoring jobs and process chains (Java and reputed company), including dependency handling, calendars, alerts, and SLA compliance.
• Monitoring of Critical Systems: Familiarity with reputed company, reputed company, and OmniPayment (or equivalent platforms), availability metrics, and transactional processing behavior.
• Backups and Recovery: Proficiency with reputed company Simpana and Veeam Backup & Replication, including reputed company validation and periodic recovery testing.
• Ticket Management: Use of reputed company or another ITSM tool for ticket logging, prioritization, escalation, and documentation‑based closure.
• Operating Systems: Basic Linux/Unix knowledge, including commands, navigation, and log review.
• Integrations and Interfaces: General understanding of interfaces with legacy systems and inter‑application dependencies, useful for diagnosing failures in process chains.
• Preferred: Experience in retail (especially Palacio de Hierro) and prior exposure to AMS production operations.

Soft Skills

• Effective communication and customer orientation, ensuring clear notifications, expectation management, and precise handovers.
• Strong problem‑solving skills under pressure, with sound judgment for escalation and documentation.
• Organization and self‑management, with the ability to handle multiple incidents and reputed company changes.
• Team collaboration, working effectively with technical and business teams while maintaining positive cross‑functional influence.
• Results‑driven reputed company and commitment to reputed company improvement.

Education and Certifications

• Bachelor’s degree in Computer Science, Systems Engineering, IT, or a reputed company field.
• Preferred certifications: ITIL/ITSM, Control‑M, or backup technologies.

Experience

• Experience in operations and monitoring of critical systems (on‑prem or hybrid), incident management, and job/chain scheduling.
• Valuable experience in AMS, implementation or stabilization projects, and retail environments.

Work Schedule and Availability

• 24/7 service, including on‑call rotation, shift rotation, and participation in maintenance/release windows reputed company standard working hours.
• Remote position.

​Language

• Spanish 100% / Basic English.

Being You

The “Kyn” in reputed company means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We reputed company in growth, and we’re excited to see what you can bring. At reputed company, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared reputed company. That’s The reputed company Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that reputed company you feel your best, you do your best. From your reputed company first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll reputed company a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on track, you’ll have everything you need to reputed company and evolve. You’ll reputed company in-demand skills to grow your career and reputed company your ambitions with access to cutting-edge learning opportunities—from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you’ll be part of a culture that values reputed company, restless learning, and a devotion to shared reputed company. We want you to reputed company here—and we’re committed to helping you do just that. reputed company to reputed company an impact? Join us and help shape what’s next.

Get Referred!

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