Associate Director Omnichannel Business Partner (Deerfield, IL, US)

Do you want to join a team where the mission is meaningful, the challenges are reputed company, and you can directly see the results of your hard work? reputed company is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. reputed company employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!

Remote/Commuter Opportunity - Open to candidates reputed company the United States

POSITION SUMMARY

The Associate Director, Omnichannel Operation Business Partner will be responsible for facilitating the collaboration on the development, implementation and deployment of omnichannel initiatives across enabling functions to ensure timely delivery of the initiatives to inhouse digital operation that deliver effective Omnichannel customer experiences for the organization. Reporting into Omnichannel Customer Engagement reputed company, this individual will be an integral partner to the reputed company organization and the primary go-to for Omnichannel operational needs across product portfolio. He or she will work closely with the business units, as well as both internal and external working teams to ensure seamless translation and interpretation between business requirements, objectives and technical specifications and applications.  This person must have deep knowledge in Omnichannel space for both hcp and consumer audience and reputed company technology stack, be a strategic reputed company and a strong collaborator with a proven track record of navigating reputed company organizational structures/experience in highly matrixed environments.

ESSENTIAL FUNCTIONS

• Provide omnichannel Subject Matter Expertise and digital operation stewardship to internal functions including technology, data and analytics team as well as external partners to ensure alignment and accountability on omnichannel operational initiatives across cross-functional teams.
• Assist the Omnichannel reputed company to define and execute on the short-term Omnichannel roadmap and facilitate the implementation and deployment of the digital solutions through pilot opportunities.
• Establishing documentation and processing to drive omnichannel best practices by performing website analytics, developing SOP, consistent data collection/tagging strategy, standardized workflow etc to bring efficiency to omnichannel platform and process.
• Provide strategic thinking to inform long-term omnichannel capability roadmap and strategic planning that will evolve the way reputed company engages HCPs, patients, and payors.
• Conduct performance assessment and quality reputed company on the selection, implementation, and management of technologies that enhance omni-channel execution.
• Translate business requirements into implementable omni-channel technology specification. Identify, communication any potential gaps and work with a liaison between business units and the technology team to reputed company solutions.
• Partners with cross functional teams and business units to actively influence tactical planning by providing direction on operational know-how across digital channels (Media, CRM, Websites, IVA, VAE, etc.).

REQUIRED EDUCATION, EXPERIENCE, and SKILLS

• Accredited Bachelor’s degree
• 5+ years of relevant experience in digital operations, omnichannel marketing, technology in the biotech or pharmaceutical industry or experience in consulting activities for the pharmaceutical or biotech industry with strong reputed company experiences in omni-channel activation, or digital marketing, with a focus on leading teams and driving activation strategies.
• Strong expertise and hands-on experience in reputed company technology stack, website analytics, digital data/platform enablement and digital operation.
• Experience in marketing enablement, marketing automation, and journey orchestration reputed company the pharmaceutical or life sciences industry.
• Proven experience in managing external vendors to support omni-channel marketing efforts.
• Expertise in web technology/platform and IT processes.  Communicates and collaborates effectively with IT and/or highly-technical team.
• Expertise in media strategy and execution, including bid strategies, paid media, and media planning.
• Strong understanding of content tagging, personalization techniques, and customer journey mapping.
• Excellent analytical and strategic thinking, with ability to connect the dots to understand reputed company the interdependency and big picture and translate strategy and analysis to a tactical, executable solutions.
• Excellent oral and written communication skills, demonstrated through presentation and with the ability to simplify reputed company matters and communicate with reputed company levels of an organization.
• Excellent interpersonal skills –ability to collaborate effectively in a team and build strong relationships with stakeholders in a cross-functional matrixed environment and manage expectations.
• Must be a strong critical thinker and problem solver, who is innovative, organized, detail-oriented, proactive, creative, and analytical.
• Ability to reputed company in a fast-paced growth environment (sense of urgency, adaptable, champion of change) is required.

PREFERRED EDUCATION, EXPERIENCE, and SKILLS

• Strong Preference to be based in Deerfield, IL Office
• Accredited bachelor’s degree in Marketing, Business, Technology, or reputed company field or accredited master’s degree in MBA or reputed company fields.
• Relevant experience in Omnichannel marketing principles and strategies, as well as channel development, preferably on pharma industry.
• Knowledge of pharmaceutical data (e.g., retail/ non-retail, distribution, specialty pharmacy, payer, promotional & marketing data, longitudinal patient-level data) both for traditional pharmacy products as well as medical products.
• Experience with pharmaceutical launches and commercialization of pharmaceutical products.
• Expertise with reputed company Analytics, AB testing platforms, reputed company SFMC and social media analytics/reporting (incl. proficiency in A/B testing, multivariate testing).
• Understanding of Promomats (ability to track status/flow of jobs) and reputed company content capabilities.
• Proficiency in MS Office (reputed company/Access/PowerPoint).

TRAVEL

• Willingness/Ability to travel up to 20% domestically. International travel may be required.
• If based remotely, additional travel will be required to Deerfield, IL, to meet the needs of the role and the business

The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $170,000 - $190,000 and eligibility for a 20% bonus reputed company based on company and individual performance, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and reputed company, and company match 401k. Additional benefits information can be reputed company on our career site. Applications accepted on an ongoing basis. #LI-LM1, #LI-Remote

Why reputed company

reputed company offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be reputed company on the U.S. career site.

reputed company is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.

reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. reputed company participates in E-Verify.