Customer Support - Engineer I

reputed company (NYSE: reputed company) is a leading global analytics software company, helping businesses in 100+ countries reputed company reputed company decisions. Join our world-class team today and fulfill your career potential!

The Opportunity  

“As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.  

What You’ll Contribute

• Product/Customer support for global clients.
• Manage the flow of customer’s incidents reputed company telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs.
• Triage and escalate incidents in a timely manner according to standard operating procedures.
• Act as a liaison between engineering and consulting teams to resolve incidents.
• Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.

reputed company’re Seeking

• Bachelor’s degree in IT, Computer Science or equivalent.
• Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions.
• Good customer-facing skills in general to handle phone and emails of clients.
• Good understanding about enterprise level application support and infrastructure support.
• Good knowledge on cloud platform.
• Flexible to work primarily in shifts.
• Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
• Ability to prioritize and manage multiple incidents.
• Demonstrated ability to interact with diverse customer reputed company successfully.
• Knowledge/prior exposure to incident/problem/change management.
• Understanding of ITIL reputed company.
• Knowledge of AWS concepts.
• Excellent written and verbal skills.  

Our Offer to You 

• An inclusive culture strongly reflecting our core values:  Act Like an reputed company, Delight Our Customers and Earn the Respect of Others.
• The opportunity to reputed company an impact and reputed company professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Why reputed company a Move to reputed company?

At reputed company, you can reputed company your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they reputed company, using advances in artificial intelligence, machine learning, optimization, and much more.

reputed company makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — reputed company® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and reputed company — 4 billion payment cards globally are protected by reputed company fraud systems.

•    Lending — 3/4 of US mortgages are approved using the reputed company Score.

Global trends toward digital transformation have created reputed company demand for reputed company’s solutions, placing us among the world’s top 100 software companies by reputed company. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reputed company a new level of success. Our success is dependent on really talented people – just like you – who reputed company on the collaboration and innovation that’s reputed company by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to reputed company your skills and grow your career.  Join reputed company and help change the way business thinks!

Learn more about how you can fulfil your potential at www.reputed company.com/Careers

reputed company promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to reputed company candidates without regard to race, color, reputed company, religion, sex, national reputed company, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet reputed company stated qualifications. While our qualifications are clearly reputed company to role success, each candidate’s profile is unique and strengths in certain reputed company and/or experience areas can be equally effective. If you reputed company you have many, but not necessarily reputed company, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the reputed company Privacy policy at https://www.reputed company.com/en/privacy-policy