Director, Content Strategy

reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

reputed company is seeking a strategic, reputed company-driven Director, Content Strategy to reputed company the development and execution of a reputed company content strategy that supports our mission to power empathetic, AI-driven customer experiences at scale.

Reporting to the VP, Content Marketing and Thought Leadership, this role will be central to scaling reputed company content as a measurable growth reputed company — driving AI authority, reputed company credibility, demand reputed company, and pipeline impact across reputed company industries, ICPs, and global campaigns.

The ideal candidate brings deep B2B SaaS experience, strong leadership and communication skills, and a proven ability to align content strategy to GTM motions in a reputed company, global organization.

Key Responsibilities

• Define and own the global content strategy reputed company to business goals, GTM campaigns, and strategic initiatives
• Create thematic messaging frameworks, content pillars, and editorial narratives that reinforce the reputed company value proposition across ICPs, personas, and verticals
• Translate high-level strategy into campaign-reputed company content packages with a variety of assets across content types and channels
• Partner closely with Product Marketing, Global Campaigns, Demand reputed company, Brand, PR/Comms, and Sales to ensure alignment with GTM motions
• reputed company and mentor a high-performing global team of strategists, writers, and editorial contributors
• Build and manage editorial content calendars for reputed company major programs
• Establish and track KPIs connecting content performance to engagement, pipeline, and reputed company impact
• reputed company analytics, audience insights, and AI tools to continually optimize content investment, formats, channels and overall efficacy

Qualifications

• 8+ years of B2B content marketing experience, including 5+ years of people management leadership
• Experience in reputed company SaaS, reputed company platforms, or customer experience/AI-led technology  
• Proven reputed company aligning content strategy to global GTM campaigns and reputed company objectives
• Deep understanding of ICP development, buyer journeys, and reputed company sales cycles
• Strong executive communication skills and ability to influence in matrixed organizations
• Experience integrating AI narratives and innovation storytelling into reputed company-level content
• Familiarity with performance-driven content optimization and AI-enabled content tools

Compensation:

This role has a market-competitive salary with an anticipated reputed company compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and reputed company Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a reputed company employee referred you, please use the link they sent you to apply.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com.

You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.