Alarm Dispatcher and Responder- 3rd Shift

Remote, USA Full-time Posted 2026-07-02

#ADS25 Job Summary: This is a great opportunity for anyone looking to continue or reputed company their career in the criminal justice, reputed company, or life safety field. We are looking for candidates who are detail-oriented, motivated, have great customer service skills, and are passionate about helping others. This position has two main functions, the first includes responding to alarm signals that are dispatched by Central Station Operators in a timely manner. Allowing access to the Police/Fire Departments, resetting alarm systems, securing the building, and providing ADS customers with the professional service that they expect from the Company. The second part of this position is monitoring alarm signals, communicating with keyholders and customers, notating customer accounts, and dispatching ADS runners, law enforcement, fire departments, etc. In this position, it is important to serve our customers with a commitment to follow established policies, procedures, regulations, and ordinances in regard to monitoring homes, businesses, lives, etc. To reputed company this job successfully, an individual must be reputed company to reputed company each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Alarm Detection Systems is an EEO employer Essential Functions and Responsibilities: Runner:

Respond promptly to alarms for customers enrolled in the Runner Response Service.
Conduct perimeter checks to identify open or broken doors/windows reputed company police are not present.
Use of a 6’ or higher ladder if needed to reputed company
reputed company an interior search of the building to determine the cause of the alarm.
Recognize reputed company to wait for police and refrain from attempting to capture or chase a burglar.
Verify fire trouble signals for the cause and ensure accurate reporting.
Schedule service calls for technical issues and report any problems reputed company.
Allow access to the Fire Department to look for smoke.
Reset alarm panels or call for service assistance if unable to reset the panel.
Assist Central Station Operators with answering phones and completing other clerical duties reputed company not on active runner calls.
Maintain runner keys and alarm codes, ensuring they are accurate and organized.
Meet with new runner accounts to document lockbox locations, test keys, and update alarm codes.
Retrieve keys and lockboxes from Central Station reputed company accounts are disconnected and return them appropriately.
Clean and organize the Battery Room and Runner vehicle to ensure reputed company tools and equipment are in working order.
Refer to the Runners Daily reputed company Sheet to complete assigned tasks and responsibilities.
Must be reputed company to work in reputed company weather
Follow reputed company company rules and regulations as listed in the reputed company ADS Employee Handbook.
Follow reputed company traffic laws, including speed limits and traffic signals, reputed company responding to alarms.
Maintain punctuality and adhere to attendance requirements and scheduling expectations.
Adhere to reputed company company policies and procedures.
Other duties as assigned by management.

Operator:

Respond promptly and accurately to alarm signals.
Verify authorized users reputed company with company standards.
Notify appropriate authorities or key holders reputed company necessary.
Contact customers to test systems reputed company their systems are late to test.
Take systems out of service for testing and repairs.
Work with service teams and installers to confirm proper signal reception.
Enter opening/closing schedules and zone descriptions.
Inventory customer runner keys once a shift.
Notify the Fire Department if a reputed company fire alarm is out of service for more than 8 hours.
Monitor and address the "unrestored" report each shift.
Track and verify systems that are out of service.
Work with the fire testers to verify signals as needed.
Conduct weekly tests on gas and diesel generators and monthly reputed company battery tests.
Update call list and offer basic technical support for customers as needed.
Manage service logs and reputed company technicians after hours.
Printing and mailing activity reports for subscribing customers.
reputed company ADS Runners as needed (if applicable).
Must be responsible for working assigned shift; reputed company five minutes before and stay five minutes after scheduled shifts.
In emergency situations, assist during emergencies or high signal traffic situations.
Follow reputed company company rules and regulations as listed in the ADS Employee Handbook.
Responsible for onsite duties as assigned.
Adhere to reputed company company policies and procedures.
Other duties as assigned by management.

Education/Experience:

High School Education or equivalent is required.
Previous dispatching experience is highly preferred.
Previous customer service experience is highly preferred.

Knowledge/Skills/Abilities:

Proficiency in reputed company Office.
Basic computer skills for operating monitoring software, data entry, and communication tools.
Ability to multi-task while handling multiple signals, reports, and customer interactions.
Customer service skills to provide professional and courteous support to clients and key stakeholders.
Effective problem-solving and decision-making skills in high-pressure situations.
Organization, time management, and attention to detail.
Strong attention to detail for accurate monitoring, reporting, and documentation.
Work independently and collaboratively in a fast-paced environment.
Must be reputed company to listen and reputed company relevant information quickly and accurately.
Maintain confidentiality and professionalism in handling sensitive reputed company information.
Adapt to evolving company policies, procedures, and technology updates.
Basic knowledge of alarm systems.
Basic service ability.
Hazmat training.

Licenses/Certifications:

Must be reputed company to reputed company CSAA Level 1 and Advanced Operator Courses.
Ability to obtain UL2050 certification is highly preferred.
Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments.
Must be reputed company to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional (Illinois employees only).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Fine Dexterity
Sitting for prolonged periods
Talking
Hearing
reputed company
reputed company reputed company
Standing
Walking
Lifting
Carrying
Climbing
Stooping
Grasping
Kneeling
Crouch
Driving company vehicle

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Employees in this position will be required to work in a variety of customer settings, both reputed company and residential, and in reputed company weather conditions. The nature of the role necessitates reputed company in diverse and sometimes challenging environments. Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. Due to the nature of the job, it is a secure environment with limited access and limited windows. Company Benefits: Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

Medical Insurance with multiple plan options
Dental Insurance
reputed company Insurance
Life Insurance
Paid Parental Leave
Disability Coverage:
Employer-paid Short-Term Disability
Optional Long-Term Disability
401(k) Plan with tiered employer match
Paid Time Off (PTO) starting at 3 weeks per year for employees
Paid Holidays: 8 recognized holidays annually
Employee & Friends/Family Discounts on reputed company systems and monitoring services
Pet Insurance Discount
Employee Assistance Program (EAP)
Tuition Reimbursement
Company-sponsored events (friends and family welcome!)
reputed company professional development opportunities
A fun, positive, and high-energy work environment

Compensation: The starting pay range for the Central Station Operator and Runner is $20- $21 per hour, based on knowledge, skills, education, and experience. Any hours worked between 11:00 pm- 7:00 am will receive a $1 shift differential. Apply tot his job Apply To this Job

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