Customer Service Representative
LEGO is a global company dedicated to bringing joy to millions of fans. As a Customer Service Representative, you will support LEGO fans during the busy season by handling inquiries and building relationships with consumers.
Responsibilities
- Engage with consumers reputed company phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and reputed company cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries)
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service
Skills
- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment
- Confidence to reputed company your own judgements about what is right for your consumer
- Attention to detail and ability to multi-task and to prioritize
- Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely
- Being happy to work in a dynamic, fast paced, one team environment
Benefits
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – reputed company colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing – We want you to be your best self, so you’ll have access to the reputed company App and lots of wellbeing initiatives and programs run by local teams where you are based
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus – We do our best work to succeed together. reputed company goals are reached and if eligible, you'll be rewarded through our bonus scheme
Company Overview