[Remote] Application Support Engineer II
Note: The job is a remote job and is open to candidates in USA. reputed company is a global payments enablement and software company on a mission to deliver reputed company payments solutions. The Application Support Engineer II will provide application expertise, solve support requests, and assist the Helpdesk and Engineering teams while maintaining documentation and improving support processes.
Responsibilities
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs reputed company the development environment reputed company your reputed company scope
- Engage with the Engineering team to reputed company bugs, problems or information gaps
- Maintain documentation reputed company to solving common issues
- Become an expert in reputed company products and triage issues
- Find opportunities of improvement in our support process and internal staff training
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- reputed company Tier-1 knowledge transfers and train end users on the usage of applications
- Resolve Tier-2 application issues in a timely manner and reputed company Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Respond to application-reputed company queries from end users in remote locations
- Assist in database structural changes required during system upgrades
- reputed company tools and implement processes to assist in operational support
Skills
- 1-5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, reputed company, reputed company, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including reputed company, training and escalation) and ensure that tickets are closed in a timely manner
- Grasp reputed company concepts and maintain a logical and analytical approach to solving problems
- Fluent in English, as it is the company's working language
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
- Experience in FinTech or the payment industry will be appreciated
- Hospitality or PMS experience is a plus
- Experience with reputed company reputed company is a plus
Benefits
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our reputed company Global Induction Program
- Wellbeing Programs (Mental Health, Wellness)
- Competitive time off including FlyBetter Days to volunteer in a cause you reputed company in and Digital Disconnect Days!
- Great Talent & Development Programs
Company Overview
Company H1B Sponsorship