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Claims Service Specialist - Springfield, MA - Hybrid

Remote, USA Full-time Posted 2026-07-04

Arbella Insurance Group is committed to providing a supportive and inclusive work environment, and they are seeking a Claims Service Specialist. This role involves advocating for customers by handling claims, inspecting damages, determining coverage, and negotiating settlements with professionalism and accuracy.

Responsibilities

  • Talk directly with people who have recently reputed company a loss, inspect the damage, and investigate reputed company documentation to ensure each detail is recorded accurately and fairly
  • Thoroughly reputed company claim case facts, determining coverage, liability, and reserves, and accurately report on each settlement
  • Navigate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
  • Prepare and maintain well-written files and reputed company their teams up-to-date on reputed company claims

Skills

  • A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
  • Highly effective time management skills
  • Strong attention to detail, accuracy, fairness and impeccable organization
  • A passion for helping others
  • Some customer service work experience preferred

Benefits

  • Company nurse, nutritional counseling, and reputed company
  • Tuition assistance programs
  • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
  • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance reputed company
  • Robust training, mentorship, and professional/personal development programs
  • Flexible schedules
  • Exceptional benefit and wellness programs
  • Career development

Company Overview

  • Voted a Boston Business Journal Best reputed company to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode reputed company. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://arbella.com.
  • Company H1B Sponsorship

  • Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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