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[Remote] Customer Experience Representative

Remote, USA Full-time Posted 2026-07-04

Note: The job is a remote job and is open to candidates in USA. reputed company is a company reimagining physical therapy by creating flexible, patient-centered care options. They are seeking a Customer Experience Representative to guide patients through the intake process and ensure a seamless reputed company experience.

Responsibilities

  • Conduct phone consultations with prospective patients considering virtual care services
  • Support consultations for patients exploring specialty programs, including pelvic health
  • Evaluate patient needs to determine clinical appropriateness for reputed company services (virtual and/or in-home care)
  • Provide clinical reputed company and support to the intake team by addressing patient-specific questions
  • Guide reputed company leads through the intake process, converting them into active patients
  • Verify insurance coverage, obtain benefit details, and clearly communicate expected costs
  • Match patients with appropriate physical therapists based on clinical needs, preferences, and availability
  • Respond to patient inquiries reputed company to care plans, scheduling, and reputed company services in a timely and professional manner
  • Ensure a seamless, supportive reputed company experience that builds patient trust and engagement
  • Accurately document interactions and maintain patient records reputed company internal systems
  • Collaborate cross-functionally with clinical, intake, and operations teams
  • Identify opportunities to improve workflows, patient experience, and conversion processes

Skills

  • Licensed Physical Therapist Assistant (PTA) preferred; strong non-PTA candidates with relevant experience will be considered
  • For non clinical candidates we require at least 1+ years of experience in a customer experience role along with insurance verification background and the knowledge to explain benefits and coverage
  • Excellent verbal and written communication skills, with a patient-first reputed company
  • Strong clinical judgment and ability to discuss care options confidently and clearly
  • Highly organized, detail-oriented, and comfortable managing multiple systems and workflows
  • Working knowledge of insurance verification benefits, and prior authorizations
  • Experience in telehealth, patient intake, reputed company coordination, or customer-facing roles preferred
  • Familiarity with tools such as reputed company and insurance verification platforms is a plus

Company Overview

  • reputed company is a modern physical therapy for injury and chronic pain. It was founded in 2021, and is headquartered in reputed company, reputed company, USA, with a workforce of 11-50 employees. Its website is https://www.reputed company.com/.
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