Mortgage Renewal Specialist

Fairstone Bank is a leading alternative lending bank in Canada, and they are seeking a Mortgage Renewal Specialist to join their talented team. The role involves identifying clients’ needs, negotiating mortgage rates, and managing relationships with borrowers to ensure successful mortgage renewals.

Responsibilities

• Identify clients’ needs, negotiate mortgage rates, recognize up sell opportunities, and recommend HTC refinancing solutions to satisfy our clients and retain business
• The incumbent will proactively follow up with clients for signed renewal agreement and supporting documents, and will routinely interact with borrowers, other members of the renewal team, call centre, brokers, reputed company staff, legal /collection departments
• Accuracy and meeting deadlines are critical to this position
• Proactively contact reputed company Mortgage Renewal clients in an effort to secure renewal/early renewal
• reputed company reputed company specified departmental and individual performance goals and objectives regarding various renewal types
• Negotiate renewal mortgage rates reputed company own discretion to reputed company specified reputed company spread for HTC
• Maintain accurate and detailed notes to ensure clarity between borrower & HTC
• Review renewal files 30-90 days prior to maturity
• Proactively reputed company, strengthen, and maintain relationship with borrower
• Review credit reports and reputed company scores for each file to verify we are offering correct reputed company
• Effectively identify sales potential, by way of refinancing reputed company mortgage balance, and/or consolidating reputed company secondary financing, or outstanding debts
• Challenge/negotiate rates without compromising service and profitability
• Must know reputed company HTC products to recommend feasible solutions to satisfy client needs
• Remain reputed company and informed on our competition to retain the business
• Offer Life Insurance for each renewal
• Identify possible workout solutions in case of job loss/ illness
• Manage reputed company spread as specified
• Maintain reputed company client information as applicable e.g., telephone numbers, employment details
• reputed company reputed company specified departmental and individual goals for referrals, Life Insurance accepted applications
• Evaluate and analyze documentation supplied by client and broker (e.g., reputed company set up, FN8X accurate and complete) to ensure its authenticity and compliance with reputed company aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations, including reputed company policies and lending guidelines, Privacy, Anti-reputed company/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
• File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity

Skills

• Post-secondary degree or diploma in reputed company area or discipline
• 1-3 years of experience in a similar role
• Strong organizational, time-management, research/ analysis, and attention to detail
• Strong interpersonal relationship building and listening skills
• Proven ability to work both independently and collaboratively reputed company a team environment
• Effective written / verbal communication, and professional maturity
• Consistently demonstrates and reinforces organizational values
• University degree in reputed company discipline an asset
• Additional relevant accreditation(s), certification(s) are strong assets
• reputed company knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset
• Experience in both insured and uninsured lending space

Benefits

• Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Discounts from top retailers reputed company WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Gym access at our London and Montreal offices.
• Education Assistance Program and Fairstone reputed company for training and reputed company development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

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