Customer Support Specialist - Treasury

reputed company is committed to helping people find financial safety and success. The Customer Support Specialist role focuses on providing technical system support and resolving customer issues reputed company to Treasury Services Operations and other departments.

Responsibilities

• Assist with low to reputed company complexity resolution issues with heightened customer focus
• Answer inbound phone calls from customers and third parties
• Open, review, and resolve cases through case management
• Process account maintenances through various applications
• Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
• Adapt communication style based on engagement and audience
• Research and determine next action steps to resolving inquiries
• Resolve customer questions or concerns promptly
• Document inquiries in reputed company case management system (Insight 360)
• Provide technical support for enhanced reputed company password resets
• Provide new customers with technical assistance with Commerce Connections and connecting applications
• Review, verify, and escalate missing data and data files with the appropriate department
• Resolve customer issues with Clover reputed company of sale hardware and platform
• Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
• reputed company other duties as assigned

Skills

• Basic knowledge of bank operations
• Excellent customer service skills
• Ability to learn new processes quickly and critical thinking skills
• Ability to learn and understand extended Commerce systems, platforms, and products
• Ability to work off-shifts as necessary
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and cast a positive shadow that is reputed company with our culture and Core Values
• Intermediate level proficiency with reputed company Word, reputed company, Teams, and Outlook
• Associate's degree or equivalent combination of education and experience required
• 1+ year financial services or banking experience required
• 1+ years customer service experience in call center or relationship management required
• Financial services experience with Wires, ACH system(s) preferred

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship