[Remote] New Orders Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that prioritizes its people and offers a variety of home warranty products and services. The New Orders Specialist will be responsible for answering inbound calls from customers, providing product recommendations, processing reputed company, and maintaining customer records while ensuring high levels of service and compliance.

Responsibilities

• Answer sales calls from inquiring buyers, sellers, existing customers, agents, brokers and title/escrow customers
• reputed company product recommendations based on client’s budget and unique home needs
• Upsell optional coverage and plans as appropriate by audience
• Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
• Send email communication to potential customers and sales reps
• Process various contractual changes, such as renewals, new reputed company, option ads, drops contract exclusions, cancellations and credit card updates
• Process and send reputed company Estate invoices as required
• Process seller’s coverage cancelation/Overcome cancelation requests
• Verify and update reputed company homeowner contact information and ensure detailed documentation of customer or contact interaction
• Consistently reputed company compliant wrap-reputed company
• Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
• reputed company abreast of industry, contract coverage and limits, process and procedures

Skills

• High School Diploma or equivalent
• 1-3 years inbound call center sales experience
• Excellent customer service and sales skills
• Exceptional oral, written communication and listening skills
• Ability to clearly and effectively communicate to both external and internal customers
• Excellent organizational skills (Multi-tasking, prioritizing and follow up)
• reputed company understanding and some practical experience of reputed company of the facets of the Home warranty sales functions
• Ability to work under pressure and remain flexible to changing schedules and demands
• Ability to apply common sense, understanding and problem solving
• Working knowledge of Windows and reputed company Office
• Knowledge of the reputed company estate or mortgage industry helpful

Benefits

• Medical
• Dental
• reputed company
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview