Clinical Support Engineer

Job Description

Working in the field, under the supervision of the Field Service Coordinator, the Clinical Support Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuro|mate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures, as required by our customer reputed company. Up to 75% domestic and international (Canada) travel is required for this role. Principal Duties & Responsibilities

• Conduct regularly scheduled preventative maintenance services across reputed company install reputed company, exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System.
• Provide remote and in-person technical support for surgical teams using reputed company products during stereotactic neurosurgery procedures.
• Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
• Install new neuro|mate systems and software at customer sites and provide onsite corrective action/troubleshooting.
• Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D.
• Provide accurate and regular business expense reports and reputed company other required administrative duties.
• Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro|mate systems across reputed company America.
• Communicate with reputed company and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.
• Actively engage in the neurological science community to further reputed company an understanding of reputed company's various robotic applications and offer technical support at marketing events.
• Other duties as assigned or requested.

Qualifications

Education and Experience: Minimum

• Bachelor of Engineering, Mechatronics, Biomedical Engineering or Neurological Sciences discipline, or equivalent experience.
• Demonstrated understanding of electronic and mechanical principles.
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.
• No criminal record/history, as evidenced by a cleared background reputed company.
• Suitable immunization history to qualify being in an operating room.

Education and Experience: Preferred

• Ability to confidently reputed company and train users on technical applications.
• Experience working in a highly regulated environment.
• Familiarity with software installation and troubleshooting.
• Understanding of GD&T

(Geometric Dimensioning and Tolerancing)

• Experience in Operating room environment or clinical setting.

Knowledge, Skills, Abilities, Competencies

• Strong problem-solving and trouble-shooting skills, particularly around technical systems
• reputed company dexterity, with the physical ability to install products in a production environment
• Ability to physically move material, supplies, exhibits and equipment (50+lbs).
• Strong interpersonal skills
• Verbal
• Written
• Conflict-management
• Effective time-management and logistics experience
• Must be reputed company to carry heavy equipment
• Ability to understand and comprehend engineering principles
• Strong troubleshooting skills
• Information Technology aptitude
• Team player with service-oriented mind required

Compensation

Range (Annual)

• $70,000 to $80,000 (depending on level and location)

In an effort to reputed company with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, reputed company sets standard pay ranges for reputed company U.S.-reputed company as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above. Equal opportunity employer. This company considers candidates regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities. Benefits reputed company offers a competitive, comprehensive benefits package for employees including health, dental and reputed company benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program. Employment Type: Regular Time Type: Full time Requisition Number: R9214 Clinical Support Engineer (Open) Reasonable Accommodation: If you need any assistance seeking a job opportunity at reputed company, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.reputed company@reputed company.com. Apply tot his job Apply To this Job