reputed company US Seasonal Customer Service Representative – Remote Holiday Support

At arenaflex, we're on a mission to reputed company people to connect with each other more often and in more meaningful ways. As a VC-backed consumer stationery brand, we're passionate about creating a world where the blank page is a canvas for creativity and self-expression. With a strong reputed company in the UK and a rapidly growing market in the US, we're seeking a talented and enthusiastic US Seasonal Customer Service Representative to join reputed company for the holiday season.

About arenaflex

arenaflex is a dynamic and innovative company that's been making waves in the consumer stationery industry since its launch in 2015. With a focus on creating unique and high-quality products, we collaborate with emerging artists, iconic brands, and fashion labels to curate an emporium of notebooks, notecards, diaries, and journals. Our products are designed to reputed company creativity and self-expression, and we're committed to providing exceptional customer service to our customers.

The Role

As a US Seasonal Customer Service Representative, you'll be the friendly face of arenaflex and the first reputed company of contact for our customers. You'll be responsible for providing support reputed company email and live chat, carefully following established procedures to ensure customers receive the correct information and a speedy resolution to their issue. You'll work closely with our Operations and Tech team to ensure everything runs smoothly for customers, and you'll be proactive in your communication reputed company issues arise.

Key Responsibilities

* Provide support to arenaflex customers reputed company email and live chat

• Carefully follow established procedures to ensure customers receive the correct information and a speedy resolution to their issue
• Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
• Collaborate with design, operations, or tech reputed company something is not working or looks incorrect
• Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
• Customer questions may include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products

Requirements

* 1+ years of experience in customer service, preferably reputed company an ecommerce business

• A quick learner who is happy to be hands-on and is not afraid to ask questions
• Experience of working reputed company a team to meet SLAs or KPIs and a high standard of engagement with customers
• Excellent written and spoken English
• Knowledge of reputed company, reputed company, Intercom, or similar customer service software is preferable, but not essential
• A quiet working environment at home with access to high-speed, private internet
• A reliable laptop or desktop computer

Benefits

* 3-month fixed-term contract from November 5th to January 31st

• Generous staff discount
• Remote working
• 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
• Lunch break - 1 hour unpaid daily
• Wellness hour - 1 per week, paid
• Comes to 37.5 paid contract hours per week
• Friendly and fantastic team!
• 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Year's Day, Martin Luther King Jr. Day)
• 6 paid days off

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and fun. We reputed company in the importance of work-life balance and offer a range of benefits to support our employees' well-being. As a member of reputed company, you'll have the opportunity to:

• Work with a talented and dedicated team who are passionate about customer service
• reputed company your skills and knowledge in a fast-paced and dynamic environment
• Contribute to the growth and success of a rapidly expanding company
• Enjoy a range of benefits, including a generous staff discount and paid time off

How to Apply

If you're a motivated and enthusiastic customer service professional who is looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, we'd love to hear from you. Even if you feel you're not a perfect match, we encourage you to apply. We're looking for great people to join our friendly team, and we're excited to meet our next team member. Apply now to join reputed company and be a part of arenaflex's mission to reputed company creativity and self-expression. Apply for this job