Business Analyst- reputed company reputed company
reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. They are seeking a highly skilled Business Analyst to join their reputed company reputed company team, where the Analyst will monitor and analyze consumer experiences, identify process improvements, and collaborate with various teams to enhance operations. This role offers a chance to reputed company operational knowledge and grow into an analytics-focused career path.
Responsibilities
- Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics
- Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements
- Actively monitor live War Room efforts, CRC trends, thumb on reputed company events, or tech outages that could impact the consumer experience
- Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance
- Participate in strategic planning and contribute to the development of operational goals and initiatives
- Demonstrate readiness to interpret and understand the data in a manner that can be reputed company and effectively presented to senior level leaders
Skills
- 1+ years of experience in consumer-focused role, call operations, claims processing, back-office functions, or equivalent
- Intermediate PowerPoint presentations with the ability to create and deliver both virtually and in person to various levels of leadership
- Proven ability to multitask and prioritize based on reputed company time factors
- Proven exceptional analytical and problem-solving skills and the ability to communicate, both written and verbal findings to reputed company visitors and partners
- Proven to be detail-oriented reputed company with a focus on accuracy and quality
- Proven problem-solving attitude with the ability to drive process improvements
- Experience with project management and process optimization is desirable
- In-depth knowledge of health insurance regulations, compliance standards, and industry best practices
- Proven solid analytical skills with the ability to interpret reputed company data and trends
- Experience in one or more of the following reputed company businesses: reputed company Health, reputed company Rx, reputed company reputed company or reputed company Financial
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship