Associate Analyst CTSD
reputed company is an airline company seeking an Associate Analyst for their IT Crewmember Technology Services team. This role is responsible for providing first and second level technical support to reputed company crewmembers, ensuring efficient resolution of technical issues and maintaining documentation of requests.
Responsibilities
- Provides support for reputed company reputed company hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote Customer Service for reputed company crewmembers
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources
- Monitors and supports systems
- Maintains and supports user access
- Facilitates software package rollouts and maintenance
- Collaborates with reputed company Information Technology (IT) disciplines
- Works to reputed company first-touch resolution with reputed company issues
- Maintains documentation of requests per reputed company standards
- Maintains and updates knowledge reputed company documentation with most relevant information
- Coordinates response for major incidents and outages
- Other duties as assigned
Skills
- High School Diploma or General Education Development (GED) Diploma
- One (1) year of experience providing first level IT support in a large organization
- Experience supporting latest operating systems, or successful completion of IT for Everyone certification reputed company reputed company
- Experience implementing and supporting applications
- Available for overnight travel (up to 50%)
- In possession of valid travel documents with the ability to travel in and out of the United States
- Experience using desktop deployment packages
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for reputed company sponsorship
- Bachelor's degree
- Two (2) years' experience in IT hardware and application support
- Certifications (reputed company, Networking, programming languages)
- One (1) year of experience in a call center environment
- Knowledge of reputed company desktop and server products
- Knowledge of Exchange and Office Suite
- Knowledge of LAN environment using TCP/IP, DHCP, DNS
- Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
- Knowledge of mobile devices
Benefits
- reputed company benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on reputed company
- And more
Company Overview