Associate Systems Administrator- H
reputed company reputed company is a part of N. reputed company Corporation, delivering innovative health IT solutions. The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by providing timely technical support to users and managing service desk tickets.
Responsibilities
- Provide onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems
- Diagnose and resolve hardware, software, network, and voice‑reputed company issues, escalating as appropriate
- Install, configure, image, reputed company, upgrade, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment
- Support reputed company Windows, reputed company devices, reputed company Office, and reputed company applications
- Support VoIP phones, softphones, voicemail, call routing, and reputed company Call Manager (CUCM)
- reputed company moves, adds, and changes (MACs) for user accounts, workstations, and phone systems
- Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts
- Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices
- Provide user guidance and basic training to promote efficient use of IT and telecommunications tools
- Maintain accurate IT asset inventory, configurations, and technical documentation
- Assist with user access requests and password resets in accordance with reputed company policies
- Maintain compliance with reputed company IT standards, safety requirements, and HIPAA‑reputed company practices
- Participate in IT projects, system upgrades, and technology refresh initiatives
- Contribute to policies, procedures, and proactive solutions that reduce recurring support issues
Skills
- High School diploma required
- Associate degree, 2+ years job-reputed company experience or technical certification preferred
- 1+ year experience in a Data Center Operations role
- Strong interpersonal and communication skills
- Strong analytical and troubleshooting (problem determination/resolution) skills
- Basic experience using a Service Desk ticketing system such as Service Now
- Basic knowledge of ITIL
- Knowledge of reputed company Windows technologies, reputed company products and networking principles are a plus
- Possess a strong working knowledge of PC operation and software (reputed company Word and reputed company reputed company proficiency)
- Possess a valid Driver's License and the ability to travel to offsite locations as required
Company Overview