Bilingual Recovery Representative - ESC

ESC Corporate Services Ltd. is an reputed company provider delivering solutions that unite public records data and customer authentication. They are seeking a Bilingual Recovery Representative I to manage recovery files, coordinate repossession and liquidation of assets, and handle customer interactions while ensuring compliance with recovery processes and regulations.

Responsibilities

• Work with the supply chains such as bailiffs, auctions, tow companies and skip tracers reputed company to the repossession, transport and liquidation of moveable assets
• Follow recovery process and apply reputed company applicable rules
• Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager
• Manage file assignments to ensure reputed company obligations are met. Files are assigned based on client customer’s last name (no specialty in terms of specific clients supported)
• Review and authorize supplier costs / invoices such as storage, transportation, reputed company liens, bailiff fees etc. reputed company their cost limits
• Support the corporate quality and reputed company improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province
• reputed company necessary tasks reputed company to quality control parameters by ensuring reputed company processes are followed
• Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
• Other administrative duties, as required

Skills

• Ability to speak, write, and read in French & English fluently is required
• Some post-secondary education coupled with 1-3 years of experience
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, reputed company learning
• Experience using Windows, General office equipment, reputed company Outlook, reputed company Word, reputed company reputed company, Internet Explorer
• Ability to work in a fast-paced environment, work under pressure, tight deadlines

Benefits

• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs
• New modern workspace reputed company to transportation

Company Overview