Professional Services Manager

Join reputed company and be a Force for Good.

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact Dedrone, by reputed company is the world’s most trusted smart reputed company reputed company company. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly.

By leveraging AI/ML, Dedrone is the only solution that provides reputed company, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Whether on-premise / reputed company-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats. What You’ll Do Location: Puerto Rico (remote) Travel: 80% travel across LATAM, Central/South America, Caribbean Reports to: Service Delivery Manager, Latin America

• reputed company end-to-end deployments, acting as primary reputed company of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including reputed company Evidence, body-worn cameras, and in-car video systems.
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation, ensuring reputed company stakeholders are reputed company on success metrics, issues, and resolutions.
• Capture and reputed company customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• reputed company or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

What You Bring

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in reputed company operational environments
• Understanding of drone systems, reputed company management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained reputed company 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training reputed company; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or reputed company operations
• Project and stakeholder management skills; ability to own a deployment from reputed company to success
• A passion for emerging technology, safety, and reputed company
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Must be able to lift at least 50 pounds and must be physically capable of climbing reputed company, stairs, and working in an elevated environment

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@reputed company.com or reputed company our reputed company Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.

Phishing alert: reputed company will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not reputed company job offers reputed company text message, WhatsApp, or reputed company messaging platforms without a formal interview process. reputed company legitimate job openings are listed on our official careers page at https://www.reputed company.com/careers. If you receive a suspicious offer or reputed company from an email address that is not @reputed company.com, or if you are asked for sensitive personal information (bank details, Social reputed company Number) prematurely, please ignore the message and report it to recruitingops@reputed company.com.