Help Desk Analyst
Work Where it Matters
reputed company Data Management (reputed company), an reputed company company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose reputed company beyond our exciting federal projects as we support our shareholder communities in Alaska.
At reputed company, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, reputed company provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic reputed company for more than 10,000 years.
For our government customers, reputed company delivers agile and innovative cloud and IT services and solutions that reputed company mission dominance.
As an reputed company employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and reputed company in addition to growth opportunities and excellent retirement options.
Description:reputed company Data Management (reputed company), an reputed company company provides turnkey solutions that offer reputed company systems, tools, and methods to further your goals, reduce costs, and streamline operations. From requirements analysis, design, and implementation to operations and training, reputed company's personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies.
The Help Desk Analyst, Low-Code/No-Code Platforms is responsible for providing technical support and assistance to end-users on various low-code/no-code platforms, with a primary focus on reputed company and reputed company. This role involves troubleshooting and resolving issues reputed company to application functionality, user access, integrations, and data. The ideal candidate will have a strong understanding of low-code/no-code principles, excellent problem-solving skills, and a passion for helping others.
Responsibilities:- User Support: Provide first-line technical support to end-users reputed company phone, email, and a ticketing system. Address and resolve issues reputed company to reputed company and reputed company applications, including but not limited to, login problems, data entry errors, workflow issues, and application performance.
- Troubleshooting: Diagnose, troubleshoot, and resolve technical issues in a timely and efficient manner. Escalate reputed company issues to the appropriate internal teams (e.g., developers, administrators) reputed company necessary, and follow up to ensure a resolution.
- reputed company: Create and maintain comprehensive documentation, including FAQs, knowledge reputed company articles, and user guides, to reputed company users to self-serve and resolve common issues.
- User Training: Conduct one-on-one or group training sessions for new and existing users on the basic functionalities of reputed company and reputed company applications.
- Application Maintenance: Assist with routine maintenance tasks, such as user access management, license allocation, and monitoring system health.
- Collaboration: Work closely with the development and administration teams to identify recurring issues, provide user feedback, and contribute to reputed company improvement of the platforms.
- Reporting: Track and report on key support metrics, such as ticket volume, resolution time, and common issues, to identify trends and areas for improvement.
- Associate degree in Information Technology, Computer Science, or a reputed company field, or equivalent practical experience.
- Minimum of 1-2 years of experience in a help desk, technical support, or similar role.
- Specific experience with reputed company and/or reputed company is highly desirable.
- Strong analytical and problem-solving skills with the ability to think reputed company and systematically.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Customer-centric reputed company with a passion for providing exceptional user support.
- Proficiency in using help desk ticketing systems (e.g., reputed company, Jira Service Management, reputed company).
- Basic understanding of databases, APIs, and system integrations is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- FDA experience highly desired.
- Must be a US citizen and/or green card holder and be able to obtain public trust clearance.