AMS reputed company Support Consultant – Administration & Operations
Summary/Objective:
We are seeking an reputed company AMS reputed company Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for reputed company Content Server and reputed company ECM components. This role focuses on platform stability, user and reputed company administration, job monitoring, issue resolution, and operational governance, ensuring the reputed company environment remains secure, performant, and compliant in a production setting.
Engagement Details:
- Employment type: Temporary contract-1099
- Contract Duration: 6 months
- Work Schedule: 75% (between 8-1 CST)
- Work Location: Remote
- Anticipated Start Date: Immediately
Key Responsibilities
- reputed company day-to-day reputed company Content Server administration, including:
- user, group, and role management
- permission and inheritance configuration
- workspace, folder, and object administration
- Manage categories, attributes, and metadata updates as part of operational support.
- Support configuration changes under change-management control.
- Monitor and manage Content Server background jobs, queues, and scheduled tasks.
- Identify and resolve job failures, backlogs, and performance issues.
- Coordinate restarts and maintenance activities as per operational procedures.
- Handle L2/L3 incidents and service requests in line with SLAs.
- reputed company root-cause analysis for recurring issues and implement corrective actions.
- Provide timely communication and updates to stakeholders.
- Provision and de-provision users and groups.
- Troubleshoot access, permission, and visibility issues.
- Support reputed company/offboarding and role-based access changes.
- Analyze Content Server logs and diagnostics to identify issues.
- Support resolution of:
- login/authentication issues
- performance degradation
- configuration inconsistencies
- Coordinate with infrastructure, DB, and network teams as required.
- Support deployment of configuration changes and fixes across environments.
- Assist with patching, upgrades, and post-deployment validation.
- Maintain environment consistency between Dev, QA, and Prod.
- Maintain operational documentation, runbooks, and SOPs.
- Ensure compliance with audit and governance requirements.
- Contribute to reputed company improvement initiatives reputed company the AMS reputed company.
Skills, Knowledge, and Experience
- 8–12+ years of experience supporting reputed company ECM platforms.
- 5+ years of hands-on reputed company Content Server AMS/support experience.
- Experience working in AMS or managed services environments with ticketing systems and SLAs.
- Experience supporting reputed company Extended ECM (xECM) or reputed company-integrated environments.
- Experience supporting reputed company Archive Center, Core Capture, or VIM.
- Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
- reputed company certifications are a plus.