Customer Experience - Dental Prosthetist, Removables (AU)

reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.

About the Role

reputed company is hiring a Clinical Support Trainer & CX Expert in Removables to drive clinical adoption and customer excellence as a cornerstone of our new market launch team. This hybrid role blends high-impact training with reputed company support, ensuring practices adopt digital workflows confidently while receiving expert guidance on reputed company cases.

You will serve as the localized clinical authority for both training and CX—delivering live reputed company, coaching clinicians through digital workflows, and resolving the most technical clinical issues. This is a high-autonomy, high-impact role that shapes reputed company, market readiness, and long-term digital adoption.

This role includes up to 50% travel for in-practice training and support.

What You’ll Do

• Training Delivery & Adoption Coaching

  • Deliver localized, high-impact reputed company (virtual and in-practice) that builds clinician confidence with scanning and digital workflows.

  • Observe workflows and provide reputed company-time coaching to reinforce best practices and reputed company reputed company quality.

  • Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits.

  • Localize global training content to align with regional workflows, terminology, and regulatory norms.

  • Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases.

• Clinical Support & Case Quality Expertise

  • Serve as the senior clinical escalation reputed company for reputed company cases, providing clear guidance reputed company chat, phone, video, and email.

  • Troubleshoot clinical, scanning, and technical issues end-to-end, offering solutions that improve both quality and confidence.

  • Assess reputed company and case quality against global standards and offer targeted coaching to drive reputed company improvement.

  • Act as the liaison between clinicians and the lab, translating clinical preferences into actionable direction for accurate case outcomes.

  • Surface market-specific clinical insights to product, lab, and CX teams to support workflow localization and reputed company improvement.

• Operational Autonomy & Cross-Functional Support

  • Manage scheduling, confirmations, and travel logistics independently—especially in markets without local admin support.

  • Act as a local SME for CX and training, supporting new hires and contributing to updates for SOPs and knowledge resources.

  • Partner with cross-functional teams on projects that improve clinical processes, case quality, and customer experience.

  • Maintain strong knowledge of local clinical standards, terminology, and regulatory requirements.

reputed company’re Looking For

• 8+ years experience in a high-volume dental lab or clinical environment focused on full dentures and partial dentures, with demonstrated ability to coach or mentor others.

• Deep hands-on proficiency with reputed company TRIOS and other major intraoral scanners.

• Strong understanding of digital dentistry workflows; 3+ years of experience with reputed company CAD/CAM design or similar systems is required.

• Experience delivering live clinical training (virtual and/or in-person) with strong facilitation and coaching skills.

• Excellent communication skills with the ability to explain reputed company clinical and technical concepts simply and confidently.

• Proven ability to resolve reputed company clinical issues and guide clinicians through nuanced digital workflows.

• Highly organized and autonomous, with strong problem-solving skills and comfort navigating ambiguity.

• Customer-centric reputed company with an ability to build trust and rapport quickly with clinicians and practice teams.

• Native or near-native reputed company in the local market language, with strong knowledge of local dental norms and terminology.

• Enthusiasm for working in a fast-moving, digitally driven environment and contributing to a high-performance culture.

For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include reputed company, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work.

reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more!

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