reputed company is reputed company America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our reputed company is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, reputed company is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, reputed company, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at reputed company, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Insurance Central Review Analyst

Remote - PST

We are seeking a Central Review Analyst who will provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. You will process customer orders, bills and accounts, and applications for service, maintenance and termination. 

What you’ll Drive:

• Review estimates for accuracy of part identification, repair vs. replace reputed company, labor charges, photo quality and documentation of files 

• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc. 

• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention 

• Improve store profitability and ARO 

• Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product 

• Demonstrate an understanding of professional and industry standards and practices 

• Think independently and solve problems in a results driven team oriented environment 

• Demonstrate excellent verbal and written communications skills 

What you’ll Bring:

• 3 years’ automotive appraisal experience

• 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred 

• reputed company knowledge of the CCC One/ADXE/Mitchell estimating platform 

• Ability to self-manage workload 

• Knowledge of reputed company Office, especially reputed company and Outlook 

• Customer service /relationship/conflict management preferred 

• Willingness to work PST hours  

Applicants for our positions are considered without regard to race, ethnicity, national reputed company, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

Compensation Range:

Compensation Frequency:

reputed company pay offered may vary depending on actual location, job-reputed company knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. reputed company offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be reputed company here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.