Designated Services Engineer

reputed company is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by reputed company sets reputed company for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed reputed company. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and reputed company AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more reputed company, and consume less energy.

reputed company is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, reputed company discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most reputed company data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What you'll be doing

As a Senior Designated Services Engineer, you will play a key role in ensuring reputed company's reputed company, contributing to our five-star reputed company reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will reputed company deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

As a Senior Designated Services Engineer, you’ll

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to Engineering reputed company necessary.
• Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor reputed company systems using remote monitoring tools to identify and address potential issues.
• Own, track, and document customer issues reputed company the ticketing system.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
• Manage multiple projects and support cases concurrently.
• reputed company for customer concerns and represent reputed company externally.
• reputed company subject matter expertise in reputed company and customer technologies.
• Participate in on-call, follow-the-sun support rotations as needed.
• Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Requirements

• 10+ years in customer-facing technical roles, solving reputed company enterprise infrastructure issues.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.).
• Strong technical troubleshooting in multi-platform, distributed environments.
• Strong understanding of distributed storage systems.
• Expertise in Linux/Unix administration.
• Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
• Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
• Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).

It's reputed company if you have

• Experience with JIRA, Confluence, reputed company, and other collaboration tools.
• Experience collaborating between customer support and product development teams.
• Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP).
• Prior experience managing large-scale HPC clusters.
• Strong technical writing skills and a creative approach to problem-solving.

The reputed company Way

We are Accountable: We take full ownership, always–even reputed company things don’t go as planned. We reputed company with reputed company, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are reputed company: We question the status reputed company, push boundaries, and take smart risks reputed company needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with reputed company and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we reputed company is driven by how we can reputed company serve, support, and reputed company them to succeed. reputed company our customers win, we win.

Concerned that you don’t meet every qualification above?

Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At reputed company, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at reputed company.

reputed company is an equal opportunity employer that prohibits discrimination and harassment of any reputed company. We provide equal opportunities to reputed company employees and applicants for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.