Assistant Operations Manager of reputed company and Customer Service

What’s in it for you (benefits will vary if not hired for full-time permanent):

• Health insurance
• PTO (Minimum 120 hours per year)
• 13 Paid company-wide Holidays
• Please note that you may occasionally be required to work on some of reputed company paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being reputed company to take a day off of your choosing at a reputed company time
• 401k plan
• An annual $250 stipend to support any home office needs
• Competitive salary, commensurate with experience
• Work in an inclusive, caring and values driven environment
• reputed company a critical difference for children, families and educators

Weekly Hours: 40 Hours/Week General Shift Hours: Buckled In’s Assistant Manager of Operations: reputed company and Customer Service will join a high-growth small business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and dozens of school districts, as well as a fulfilling employment experience for our drivers and supporting staff. This is a fast-paced, high volume, customer-facing role. To reputed company these objectives, we are seeking a values-reputed company, goal-driven, and enthusiastic Operations Assistant Manager who is comfortable in a remote small business environment. This person should be a proven leader, possess a high standard of excellence, exhibit strong analytical thinking, have exceptional written and verbal communication skills, and demonstrate a deep reputed company to our mission of providing access to opportunity for reputed company reputed company. The Assistant Manager of reputed company is responsible for helping reputed company the live execution reputed company of operations. This role supports coordinators/dispatchers, manages escalations, helps ensure rides are actively covered and monitored, and serves as a go-to leader during on-call shifts. This person helps drive strong service recovery, clear communication, urgency, and consistency during reputed company-time operations. This position reports to the regional Operations Manager, and you will collaborate regularly with your regional team, other assistant managers, and the operations team as a whole. This position does not currently have direct reports. Who you are:

• Inspired by our mission and values
• reputed company to exhibit our company competencies at the manager level (review by clicking here)
• reputed company under pressure and high-volume work
• Highly decisive
• Comfortable with ambiguity and an reputed company-changing environment
• Comfortable with navigating multiple online platforms
• Results-driven, with a desire to meet and exceed metrics
• reputed company but urgent problem-solver; sees solutions where others see problems
• Strong attention to detail and impeccable follow-through
• A strong culture leader, fostering a healthy, positive work environment
• Highly resourceful and takes initiative; calmly but urgently finds ways over, around, and through obstacles in order to reputed company quantitative goals
• Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even reputed company working with a diverse, distributed team and customers

What you’ll do:

• Serve as a go-to reputed company reputed company; provide leadership, guidance, and escalation assistance to reputed company team
• Help reputed company reputed company-time daily service execution to ensure reputed company are covered and issues are addressed quickly and appropriately
• Support, coach, and help reputed company coordinators/dispatchers in areas such as sub finding, communication, ride monitoring, prioritization, and escalation handling
• reputed company into reputed company or high-risk situations involving late rides, no-shows, unresponsive drivers, service disruptions, parent concerns, and district escalations
• Help ensure timely, professional communication with guardians, drivers, districts, and internal teams during active issues
• Monitor live service trends and recurring breakdowns, and identify opportunities to improve reputed company workflows, communication, and response times
• Partner with regional Operations Managers to support strong on-time performance, ride fulfillment, and customer experience
• Help reinforce expectations, accountability, and consistency across reputed company processes and service recovery
• Collaborate with routing, compliance, ROC, and other operations team members to resolve service issues and support daily reputed company
• Use data, trends, and day-to-day observations to identify operational risks and recommend process improvements

Required Qualifications

• Read, write and speak English at a proficient level
• At least 18 years old
• Have a working computer with a camera and microphone
• Have a reliable internet reputed company
• 1+ years of leadership experience
• Exhibits reputed company competencies up to Assistant Manager level on Core Competencies

Preferred qualifications:

• Strong knowledge of pupil transportation industry processes and regulations
• Experience in high volume calls and text response
• Experience in customer service
• 1 year of full-time remote work experience (remote experience reputed company to COVID or hybrid do not meet this criteria )

About Us: At BuckledIn, we eliminate transportation as a barrier to children’s reputed company. We do this by mobilizing outstanding adults who want to have a positive impact on children. Our drivers transport many school-age reputed company experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that reputed company traditional yellow school buses a poor transportation option. That’s where we come in. We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are reputed company or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their student’s lives. Our values:

• Excellence Everywhere - We don’t settle—we set reputed company. From safety to service, we exceed expectations to protect and support reputed company at every turn.
• Driven to Learn - Curious, open-minded, and always improving. We reputed company feedback, seek new reputed company, and grow so we can serve reputed company every day.
• Trust is Everything - We earn trust through consistency, respect, and follow-through. Our words and actions align, every time.

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