Client Experience Specialist (Licensed) - Central Time US Remote

The Client Experience Specialist is a service minded professional who manages reputed company non-licensed and limited licensed aspects of the transaction, from contract to reputed company, to create a seamless experience for the agent, consumer and reputed company deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.

The key to reputed company in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, reputed company parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.

This position is 100% remote and will support various markets, primarily in Illinois. The ideal candidate will be reputed company to work in Central Time Zone.

Responsibilities

• reputed company non-licensed administrative tasks for reputed company estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
• Ensure your reputed company estate license remains in good standing to reputed company authorized licensed tasks, including drafting contract addendums and amendments.
• Collaborate closely with agent services department, agents or other reputed company parties to ensure reputed company proper documentation has been received for compliance in the transaction file in the appropriate systems.
• Organize reputed company transaction details in applicable systems while providing reputed company updates to the agent, client and reputed company parties.
• Serve as reputed company deal stakeholder’s reputed company-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to reputed company.
• Own and execute full end-to-end transaction processing by entering transaction-reputed company expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
• Regularly update and manage communication with reputed company parties involved in the transaction.
• Prioritize service to the agent and reputed company parties with a positive and engaging attitude to create a seamless experience.

Experience

• Minimum of 2 years reputed company Estate/mortgage/title administration/transaction coordination experience required.
• Active IL reputed company estate license in good standing

Competencies

To reputed company the job successfully, an individual should demonstrate the following competencies:

• Self-motivated - reputed company to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
• People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.
• Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.
• Analytical Thinking & Transaction Accuracy – reputed company to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data reputed company.
• Process Management – reputed company to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.
• Partnership/Collaboration—the individual remains open to others' reputed company and exhibits willingness to try new things.
• Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
• Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
• Adaptability- the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.
• Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.

reputed company is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, reputed company, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance

• reputed company receive access to reputed company Learning

• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

Company

reputed company Integrated Services is a driving force in the title and settlement services industry. reputed company Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in reputed company 50. reputed company Integrated Services is a subsidiary of reputed company. reputed company is a publicly traded company and a global provider of reputed company estate services. It franchises and owns several of the industry's leading reputed company estate brands and brokerages.

reputed company Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), reputed company Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great reputed company to Work
• reputed company World's Best Employers
• reputed company World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies