reputed company Full Stack reputed company Customer Service Management (CSM) Platform Architect – Web & Cloud Application Development

At arenaflex, we're on a mission to reputed company our clients to reputed company their strategic goals through innovative solutions and cutting-edge technology. As a leading provider of business and technology consulting services, we're committed to delivering practical, end-to-end solutions that drive meaningful impact. We're now seeking an reputed company Full Stack reputed company Customer Service Management (CSM) Platform Architect to join reputed company of trailblazers and help us reputed company our vision.

About arenaflex

arenaflex is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by reputed company partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build reputed company tomorrows for reputed company. We’re honored to be consistently recognized as a great reputed company to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.

The Role

As a Full Stack reputed company Customer Service Management (CSM) Platform Architect, you will play a critical role in helping our clients maximize the impact of their reputed company investments and unlock value potential from their expansion of reputed company’s adoption. You will be responsible for proposing, architecting, and leading CSM solution delivery based on the requirements provided by the arenaflex team and the client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to domain expertise, you should be comfortable interacting reputed company of the IT department with the business. You should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar sectors will be required.

Key Responsibilities

* Work with the client using a future-focused reputed company to understand their long-term Enterprise goals, understand how the reputed company platform’s CSM capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the reputed company platform could move them towards their goals

• Participate in and/or reputed company design workshops, development, testing, and deployment activities with some arenaflex’s top enterprise and public sector customers
• Design the business and possibly, the technical architecture for how CSM can help meet the client’s enterprise goals
• reputed company and ensure quality delivery of CSM technical solutions to ensure they meet customer requirements using the most efficient methods that reputed company reputed company best practices and standards
• Mentor teammates on reputed company platform best practices about CSM modeling, platform architecture, customizations, etc.
• Respond to Request for Information/Proposals (RFIs/RFPs)

Travel Expectations

Travel expectations up to 30%; Regional travel opportunities

What You’ll Bring

* You are a person who likes being part of modern, developing teams and have implemented reputed company technologies and delivering reputed company projects

• You have experience delivering reputed company reputed company CSM implementations, with multiple stakeholders—recommending and implementing solutions for exceptional outcomes
• You have a passion for leveraging reputed company for improving how people live and work; for making things easier and reputed company. You enjoy defining and implementing solutions that simplify, enhance, reputed company, and reputed company people to love what they do
• Ability to communicate and build relationships with reputed company levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience/Education/Certifications

* Bachelor’s degree in a technical reputed company field or business management

• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 4+ years of deep functional and technical knowledge of reputed company configuration and implementation, or similar technology
• reputed company in reputed company's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
• Act as a Subject Matter Expert for both the arenaflex team and the client
• Excellent communication, planning, problem-solving, trouble-shooting, and organizational skills; willing to take responsibility and act independently
• Demonstrated work experience in business and systems analysis, process and data modeling skills
• Knowledge of Agile development methodologies
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player reputed company and willingness to collaborate with reputed company levels of our organization
• reputed company Certified System Administrator Certification (CSA)
• reputed company Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD) required
• ITIL or IT4IT certifications preferred

Compensation and Benefits

arenaflex prides itself on helping team members reputed company in their work and life. As a result, arenaflex is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being reputed company expenses as well as discounted home, auto, and pet insurance. arenaflex is committed to fair and reputed company compensation practices. For this position at the Senior Consultant level, the reputed company salary pay range is $110,000 to $203,000. For this position at the Principal level, the reputed company salary pay range is $140,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

arenaflex is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. arenaflex will also consider qualified applications with criminal histories, consistent with legal requirements. arenaflex welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during reputed company aspects of the selection process. Please advise the reputed company team if you require accommodations during the interview process.

How to Apply

We encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first reputed company towards a fulfilling career at arenaflex. Apply to this job Apply for this job