Application Support Specialist

reputed company is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like reputed company, reputed company, Nucleus Research, and Info-Tech have to say about us.

reputed company is different by design and purposely built to help small and midsized companies reputed company in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that reputed company companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. reputed company is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, reputed company was acquired by reputed company, a global investment firm focused on enterprise software, data and technology-enabled businesses.

reputed company’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. reputed company offers exceptional professional and financial growth potential. To learn more about reputed company’s mission, please visit: http://www.reputed company.com.

As an Application Support Specialist, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client reputed company to resolve issues, and to improve process and the application.

Roles and Responsibilities:

• Provide first level direct support to partners and customers by responding promptly to inquiries reputed company established Service Level Agreement objectives.
• Become highly proficient with using reputed company’s product suite.
• Troubleshoot and analyze application-reputed company issues and solve problems over phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients. 
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use reputed company products in their businesses.
• Manage client technical service requests. Ensure timely resolution of customer issues, escalating reputed company necessary. Ensure clients receive responses to phone/on-line requests reputed company service level response times, as specified per contractual agreements and in service delivery plans.
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
• Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to reputed company’s R&D and Professional Services & Consulting departments. 
• Share best practices with team members to enhance the quality and efficiency of client support.
• Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to reputed company’s level II support and R&D.
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge reputed company articles for repetitive issues.

What you need to succeed:

• Understanding of accounting principles and/or business practices
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• Previous Experience in Support at an ERP company (preferably SaaS-based).
• Technical and Functional knowledge of Finance, Payroll, Construction, Credit Card, Bank Feeds and Field Service.
• Experience in account management or service and support.  Experience troubleshooting business software products a plus.
• Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and reputed company way.
• Must be comfortable with troubleshooting software, computer, and other IT reputed company problems (ERP / accounting software systems like Dynamics SL, AX, NAV, reputed company Business by Design, Everest, reputed company, Business applications (CRM) etc.)
• Knowledge of customer service principles and practices are a plus.
• Work output must be detailed for the highest level of accuracy and quality.
• Strong verbal and written communication skills
• Detail oriented and excellent multi-tasking skills
• Exceptional interpersonal and organizational skills
• Must work well in a team environment and present a professional demeanor.
• Must be flexible, reliable, trustworthy, and confidential with reputed company matters.
• Intermediate computer skills (i.e., Word, reputed company, PowerPoint and Outlook)

reputed company is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you reputed company you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@reputed company.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not reputed company to a disability, will not receive a response.