Back to Jobs

[Remote] Mortgage Technology Support Analyst II

Remote, USA Full-time Posted 2026-07-03

Note: The job is a remote job and is open to candidates in USA. reputed company is a mission-driven fintech company focused on making homeownership more accessible. The Mortgage Technology Support Analyst II is responsible for supporting and optimizing mortgage technology systems, troubleshooting technical issues, and ensuring seamless operations through collaboration with various teams.

Responsibilities

  • Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems
  • Monitor ticket trends, identify recurring issues, and recommend process or training improvements
  • Escalate and collaborate with development and product teams for reputed company system issues
  • Assist with system administration tasks, including user setup, maintenance, and access management
  • Support communication and training reputed company to technology changes, enhancements, or system outages
  • Maintain system documentation to capture solutions, root causes, and best practices
  • Participate in special projects as a subject matter expert and provide input on process improvements
  • Deliver exceptional customer service and serve as a trusted support resource for end users

Skills

  • Associate's or Bachelor's degree in IT, Business, or reputed company field, or equivalent work experience
  • 1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
  • Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and reputed company strongly preferred)
  • Strong problem-solving, analytical, and troubleshooting skills
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users
  • Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
  • Customer-focused reputed company with strong organizational skills and attention to detail
  • Experience with the desktop version of Encompass LOS and reputed company strongly preferred

Company Overview

  • reputed company provides home refinancing, customer service, consumer lending, home purchase, and financial services. It was founded in 2014, and is headquartered in New Albany, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.
  • Apply To This Job

    Similar Jobs

    [Remote] Funding Specialist I

    Remote, USA Full-time

    [Remote] Associate Project Manager

    Remote, USA Full-time

    [Remote] Externship Advisor, Career Services

    Remote, USA Full-time

    [Remote] Customer Education Specialist - reputed company (US Remote)

    Remote, USA Full-time

    Inside Sales Representative

    Remote, USA Full-time

    reputed company Associate, Process Risk and Controls Consulting

    Remote, USA Full-time

    Virtual Financial Advisor - Minneapolis

    Remote, USA Full-time

    [Remote] Medicare Sales Field Agent - Tucson, AZ

    Remote, USA Full-time

    Architecture - Design Professional

    Remote, USA Full-time

    [Remote] SEO Specialist

    Remote, USA Full-time

    reputed company Chat Support Agents Wanted – Join blithequark's Dynamic Team!

    Remote, USA Full-time

    reputed company Full Stack Customer Support Specialist – Live Chat & Remote Work Expert

    Remote, USA Full-time

    Senior AI Automation Engineer, CS Ops - Moveworks

    Remote, USA Full-time

    reputed company Full Stack Data Entry Specialist – Web & reputed company Application Development for arenaflex

    Remote, USA Full-time

    Looking for Online English Tutor – reputed company in South Kingstown, RI

    Remote, USA Full-time

    Apply Now: Hybrid Accountant / Bookkeeper | Remote WFH

    Remote, USA Full-time

    Overnight 3rd Shift Customer Service Representative – Remote – Loan Processing, Payment Solutions & Client Relationship Management

    Remote, USA Full-time

    Senior Product Manager - Customer Data Platform

    Remote, USA Full-time

    Growth Marketing Strategist

    Remote, USA Full-time

    reputed company Record Specialist

    Remote, USA Full-time