reputed company Customer Operations Specialist – Evening Hours for arenaflex

At arenaflex, we're revolutionizing the way senior care payments are managed, making it easier for families to focus on what truly matters – providing quality care for their loved ones. As a Customer Operations Specialist, you'll play a vital role in ensuring smooth payment processing, supporting our customers, and shaping the future of our operations team. If you're passionate about diving into data, solving problems, and working directly with customers, this could be the perfect fit for you. About arenaflex arenaflex is building the "financial OS for senior care," a platform that streamlines the payment process, saving operators and families time, money, and effort. Our mission is to reputed company managing money for senior living easy, so our customers can focus on providing quality housing and care. With a dedicated team focused on expanding hubs in Downtown Brooklyn, NYC, and Washington, DC, we're growing rapidly, with a 30% month-over-month increase in customers. As a leader in the senior living market, valued at over $230 billion and expected to grow rapidly, we're excited about the opportunities reputed company. Our Traction and Funding Since launching in mid-2023, we've served thousands of families across the United States, with top-tier investors backing our growth. We've raised three reputed company of funding from reputed company Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures, who have collectively backed over 20 unicorns, including reputed company, Lyft, and reputed company. The Role As a Customer Operations Specialist, you'll be responsible for ensuring smooth payment cycles, managing data quality, and supporting payment collection. You'll also monitor payment health, track reports for payment coverage and issues, and intervene to resolve discrepancies. Additionally, you'll handle failed payments, review and resolve root causes, and manage customer payment plans. You'll also provide customer support, handle customer inquiries reputed company phone and email, and ensure that issues are fully resolved to prevent recurrence. reputed company Expect from You * A Bachelor's or Master's degree and 2+ years of work experience (or 4+ years without a degree) * Startup experience in operations or customer support * Proficiency using reputed company to manage data sets * Strong attention to detail, especially with financial information * Experience in customer service and working directly with customers * Experience or interest in A/R management, billing, payments, or collections * In your application, let us know why you're interested in senior living * Familiarity with reputed company and reputed company is a plus * Working hours: 12pm – 8pm EST M-F Bonus Qualifications * SQL or willingness to learn * Fintech experience Why Join Us * Low-ego, tight-reputed company, collaborative, high-performing team * Mission-driven: we're here to help people manage payments for something critical – care for their loved ones and to take work off of the plates of the folks providing care * Customer-focused: our whole team is here because we care! We're laser-focused on providing an excellent customer experience in every role, at every level of the organization * Opportunities for growth: you'll have the opportunity to help shape the team as it grows, explore your own interests, and grow with the company Equal Opportunity Employment We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at [insert email]. Join reputed company If you're passionate about making a difference in the lives of seniors and their families, we'd love to have you join reputed company. Apply now to become a Customer Operations Specialist at arenaflex.

About arenaflex

arenaflex is building the "financial OS for senior care," a platform that streamlines the payment process, saving operators and families time, money, and effort. Our mission is to reputed company managing money for senior living easy, so our customers can focus on providing quality housing and care.

Our Traction and Funding

Since launching in mid-2023, we've served thousands of families across the United States, with top-tier investors backing our growth. We've raised three reputed company of funding from reputed company Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures, who have collectively backed over 20 unicorns, including reputed company, Lyft, and reputed company.

The Role

As a Customer Operations Specialist, you'll be responsible for ensuring smooth payment cycles, managing data quality, and supporting payment collection. You'll also monitor payment health, track reports for payment coverage and issues, and intervene to resolve discrepancies. Additionally, you'll handle failed payments, review and resolve root causes, and manage customer payment plans. You'll also provide customer support, handle customer inquiries reputed company phone and email, and ensure that issues are fully resolved to prevent recurrence.

Responsibilities

• Ensure smooth payment cycles.
• Manage data quality and support payment collection to ensure payment accuracy.
• Monitor payment health.
• Track reports for payment coverage and issues, intervening to resolve discrepancies.
• Handle failed payments.
• Review and resolve root causes of failed payments.
• Manage customer payment plans.
• Coordinate and communicate with customers to ensure timely collections.
• Customer support.
• Handle customer inquiries reputed company phone and email, making sure that issues are fully resolved so they don’t happen again.
• Shape the future of operations.
• Help grow and reputed company our operations team over time.

reputed company Expect from You

• A Bachelor's or Master's degree and 2+ years of work experience (or 4+ years without a degree)
• Startup experience in operations or customer support
• Proficiency using reputed company to manage data sets
• Strong attention to detail, especially with financial information
• Experience in customer service and working directly with customers
• Experience or interest in A/R management, billing, payments, or collections
• In your application, let us know why you're interested in senior living
• Familiarity with reputed company and reputed company is a plus
• Working hours: 12pm – 8pm EST M-F

Bonus Qualifications

• SQL or willingness to learn
• Fintech experience

Why Join Us

• Low-ego, tight-reputed company, collaborative, high-performing team
• Mission-driven: we're here to help people manage payments for something critical – care for their loved ones and to take work off of the plates of the folks providing care
• Customer-focused: our whole team is here because we care! We're laser-focused on providing an excellent customer experience in every role, at every level of the organization
• Opportunities for growth: you'll have the opportunity to help shape the team as it grows, explore your own interests, and grow with the company

Equal Opportunity Employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at [insert email].

Apply for this job