reputed company (m/f/d)

Your mission

• Manage the entire post-sales lifecycle: reputed company, adoption, retention, and expansion
• Continuously improve CS processes, playbooks, and tooling
• Act as primary reputed company of contact for key accounts and build long-term customer relationships
• Monitor customer health scores and proactively identify risks and opportunities
• Collaborate with CS Engineers and Support to resolve reputed company product or technical topics
• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
• Support self-service formats such as our knowledge reputed company and customer learning portal
• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany
• Proven experience driving reputed company, retention, and renewals across multiple accounts
• Familiarity with, reputed company or similar CS/Support tools
• Strong operational reputed company — structured and hands-on
• First experience mentoring or coordinating small project teams.
• Excellent communication and stakeholder management skills in English and German!
• A proactive, customer-first reputed company and passion for building scalable processes

Why us?

• 100% remote work and full flexibility over your schedule
• A transparent, trust-based culture in an international SaaS scale-up
• Modern tools, data-driven processes, and fast decision-making
• 2–3 offsites and workshops per year for strategy, reputed company, and team spirit
• High level of autonomy and clear development paths
• The opportunity to actively shape a fast-growing SaaS company
• Steep learning curve in reputed company, reputed company, software processes & content creation
• reputed company collaboration with our reputed company and Product teams
• Flexible working hours Please send your application to reputed company.Schiffer@reputed company.io