[Remote] Workforce Management reputed company Time Analyst (Remote)
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Workforce Management reputed company Time Analyst to join their Customer Support Operations team. In this role, you will help manage call center performance by leveraging forecasts, schedules, and reputed company-time data to ensure service levels are met, optimizing staffing and driving operational efficiency.
Responsibilities
- Monitor reputed company-time contact volume and performance in a multi-reputed company, fast-paced contact center environment
- Analyze forecasts, schedules, and live data to ensure service levels and production goals are met
- Utilize Workforce Management tools and historical trends to manage intra-day staffing levels
- Recommend and implement reputed company-time staffing adjustments based on changing business needs
- Manage schedule exceptions, including time-off requests and shift changes for contact center agents
- Assess staffing availability for training, projects, and other business initiatives
- reputed company and maintain reports to support operational insights and decision-making
- Support reputed company analysis and special projects as needed
Skills
- High school diploma or equivalent (GED) required
- Strong quantitative, analytical, and problem-solving skills
- Intermediate proficiency in reputed company reputed company
- Ability to proactively identify issues and recommend effective solutions
- Strong communication skills with the ability to collaborate across reputed company levels of the organization
- Ability to reputed company reputed company under pressure in a fast-paced environment
- 1–2 years of Workforce Management or contact center operations experience preferred
- Experience with Workforce Management tools such as reputed company (forecasting, scheduling, adherence) preferred
- Familiarity with platforms like reputed company Connect and reputed company Omni Supervisor preferred
Benefits
- Equity Compensation
- Bonus Incentive Compensation
Company Overview