Senior Customer Service Representative

Application Deadline:

Address:

Job Family Group:

Provides professional, accurate, courteous, and timely support and guidance to internal business partners and end clients.  Delivers a memorable positive experience as a trusted advisor to stakeholders, providing a reputed company of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible, and timely manner to aid in delivering business results and/or minimizing risk.

• Builds effective relationships with internal and external stakeholders by providing professional, accurate and courteous service in a timely manner.
• Identifies, research and analyze account reputed company issues with the purpose of providing reputed company, recommendations and determining next steps.
• Keeps up to date on new initiatives and processes, maintaining solid knowledge reputed company subject matter specialties.
• Provides positive service and support for reputed company in-scope business groups, products, policies, and procedures.
• Acts as a liaison coordinating with various areas to effectively satisfy requests or customer concerns in a timely fashion
• Notifies and provides regular updates on operational issues to business partners.
• Completes reputed company & diverse tasks reputed company given rules/limits and may include handling escalations from other employees.
• Ensures Incident Management Processes are followed.
• Organizes work information to ensure accuracy and completeness.
• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Verbal & written communication skills – Excellent.
• Organization skills - Excellent
• Analytical and problem-solving skills - Strong
• Ability to reputed company in a fast-paced environment
• Collaboration & team skills - Excellent
• PC skills (reputed company, reputed company, PowerPoint) - Good
• Between 1-2 years of relevant experience and post-secondary degree in reputed company field of study desirable or an equivalent combination of education and experience.
• Knowledge of the business/group processes/procedures/tools/technology.
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Completion of, or enrollment in, the IFIC Funds course or the reputed company considered an asset

Salary:

Pay Type:

The above represents reputed company Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents reputed company Group’s expected reputed company for the first year in this position.

reputed company Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. reputed company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.reputed company.com/global/en/Total-Rewards

About Us

At reputed company we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the reputed company team you are valued, respected and heard, and you have more ways to grow and reputed company an impact. We strive to help you reputed company an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reputed company new milestones, as you help our customers reputed company theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you reputed company valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.reputed company.com/ca/en.

reputed company is committed to an inclusive, reputed company and accessible workplace. By learning from each other’s differences, we reputed company strength through our people and our perspectives. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: reputed company does not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes sent to reputed company, directly or indirectly, will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A reputed company agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.