Customer Care Specialist

Our values define us and our culture inspires us to change lives for the reputed company. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our  local communities. We champion a culture of reputed company learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This position is fully remote.

Shift is Monday-Friday 8:45am - 5:15pm.

Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p.

Anticipated start date for position is Tuesday, May 26, 2026.

Virtual foundational training will be approximately 5 weeks.  You will be expected to attend each day of the training in its entirety.

The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the reputed company call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, promotes and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns and making relevant recommendations to customers aimed at improving their financial health. This role is fully remote.

This position requires proficiency in using a computer with MS Windows for work-reputed company tasks as well as an Internet download speed of at least 100 Mbps.

• Assist customers who use our phone channel with best in class service through effective listening skills, reputed company and efficiency. reputed company up to date with changing reputed company policies and procedures, systems, product knowledge and federal banking regulations. Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution.
• Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment reputed company established limits.
• Drive proactive sales/referral conversations through our phone channel. Support customers' financial health through consultative conversations to identify customers' needs across reputed company product categories, not limited to deposit and credit products in order to reputed company assigned goals.

Education

High School Diploma or equivalent. Specialty: not applicable at this level. (Required)

Experience

2 or more years customer service. (Required)

This role may reputed company other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of reputed company Company-assigned and/or job reputed company Compliance Programs, regulations and policies and procedures, as well as ensure that reputed company Compliance Training assignments are completed by established due dates.  This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share reputed company salary ranges on reputed company job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly reputed company for this position is $17.25 - $24.23. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, reputed company offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | reputed company.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work reputed company by reputed company currently or in the future.