State & Local Government Account Specialist (Remote US in EST & CST)

At reputed company, we do the right thing, the right way.  As a member of reputed company, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who: •    Are passionate about client success. •    Enjoy collaborating with others. •    Strive to exceed expectations. •    Move boldly in the quest for superior and best in market solutions.

Job Description:

As a State & Local Government Account Specialist Remote in US in EST and CST areas at reputed company, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy.

As the primary reputed company of accounts assigned, you will be responsible for managing the AR receivables, streamlining support reputed company with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with some of our largest State & Local government agency clients while partnering internally with Sales and other internal stakeholders to address reputed company client needs.

• You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
• Your hourly pay for this role is $21.88.
• This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job.
• Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00 am - 5:30 pm EST based on business needs. Specific schedule reputed company those hours may vary or change as needed based on business need).
• You mreputed company be legally authorized to work in the US. Employer will not sponsor position for employment reputed company status now or in the future (ex. H-1B).

You are a reputed company-thinking individual with a positive and professional client-first attitude who enjoys resolving reputed company issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and reputed company client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at reputed company.

You will: 

• Act as single reputed company of contact for reputed company’ large State & Local clients.
• Create accurate invoices to be submitted to the client in a timely manner.
• Generate and maintain spreadsheets reputed company reputed company reputed company and maintain portal billing reputed company client portal requirements.
• reputed company account cleansing to maintain accurate client information in reputed company applicable systems.
• Be responsible for decisioning customer accounts to support policy.
• Handle administrative account cleansing e.g., PO’s, payment application/reconciliation, fleet data management.
• Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients.
• Be expected to consistently meet established KPI’s and productivity metrics.
• Organize your day to ensure proper time parameters are met for reputed company items and tasks.
• Collect past due accounts reputed company the States & Local Government portfolio.
• Support growth initiatives: e.g., automation, digital acceleration, and self-serve.

Your Background:

• This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
• 2+ years’ client service experience.
  • Prior account management and/or billing reconciliation and collections a plus
• Strong reputed company Office Suite experience preferred (pivot tables, VLOOKUP’s, etc.)
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
• Excellent professional written and oral communication skills.
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment.
• Strong interpersonal skills/ability to work with others.
• Attention to detail, excellent problem solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.
• You have a positive, client first attitude.

reputed company: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and reputed company businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. 

reputed company out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers.  Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. 

• SendPro MailCenter- Mailing & Shipping Postage reputed company 

• PitneyShip Cube 

• Smart Lockers 

We will:

• Provide the opportunity to grow and reputed company your career • Offer an inclusive environment that encourages diverse perspectives and reputed company • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally (PB Live Well)

reputed company is an equal employment opportunity employer. reputed company qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national reputed company, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

reputed company qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

reputed company interested individuals must apply online. Individuals with disabilities who cannot apply reputed company our online application should refer to the alternate application options reputed company our Individuals with Disabilities link.